Blog Detail

Allegiance Customer & Employee Loyalty and Engagement Blog

http://blog.allegiance.com

Covers all topics related to the voice of the customer (VOC), the voice of the employee, and increasing customer and employee loyalty and engagement.

• Added on: Sep 22nd, 2009
• Country: United States
• Language: English

• Author: Kimberly Mathie
• Listed in: Software
• Tags: customer loyalty employee retention customer feedback customer relationship customer engagement voice of the customer

Recent Posts

• Webinar on VOC best practices

  Posted on Wednesday December 2nd, 2009 at 11:49 in CRM, voc, jd power, efm

  Bob Caruso is the former head of JD Power’s VOC Center of Excellence. He’s giving a webinar next Monday (Dec 10) on the top 10 best practices of VOC practitioners. He plans on doing a deep dive and field people’s questions. HeR...

• Re-engaging Employees after a Layoff

  Posted on Monday November 16th, 2009 at 15:34 in employee engagement, efm, employee relationships

  Many companies have gone through a reduction in force (RIF) recently (i.e. organizations have reduced staffing by nearly 5 millino in the past 7 months!), and are now in the process of dealing with all of the changes forced by the RIF. Here are three...

• Voice of the Employee: Key to Business Survival

  Posted on Wednesday November 11th, 2009 at 09:49 in human resources, employee engagement, allegiance, employee feedback, employee relationships, employee survey, feedback articles, voice of the employee

  This blog post discusses the results of a quantitative survey that Allegiance recently conducted with voice of the employee (VOE) practitioners, including human resource vice presidents, directors and managers, as well as other HR-related titles. It ...

• VOC from the Front Lines

  Posted on Wednesday October 28th, 2009 at 11:10 in voc, customer engagement, voice of the customer, efm, customer relationships, enterprise feedback management, net promoter, voice of the customer (voc)

  At a recent luncheon with Voice of the Customer (VOC) practitioners in Atlanta, the author of this blog, Matt Bowman, director of campaign marketing for Allegiance, noticed a few trends emerging from the conversation. This blog discusses those trends...

• Retaining Customers & Growing Customer Advocacy

  Posted on Monday October 12th, 2009 at 12:12 in customer satisfaction, customer loyalty, customer feedback, customer experience, customer retention, efm, customer relationships, voice of the customer (voc)

  A new research report from industry analyst firm Aberdeen Group called "Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand" reveals how organizations that achieve superior performance in customer retention and customer ...

• Rebuilding Customer Trust

  Posted on Tuesday September 22nd, 2009 at 09:57 in customer satisfaction, customer loyalty, customer relationships, customer trust

  Trust is at the core of every relationship. In the aftermath of the economic crisis, our common challenge in bringing business relationships out of the proverbial tank and back into the light is renewing a level of trust with our customers, employees...

Comments & Reviews

There is no rating for this blog because there are no comments yet.

Post A Comment/Review

* Your IP is being logged.
* Your e-mail address is used only for verification purposes only and will not be sold, or shown publicly.
* No HTML tags allowed
* DO NOT use the Comments/Reviews to promote your own site.