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Billing Knowledge
http://capdiver.wordpress.com/
About billing hours on the one hand and building, spreading and reusing knowledge on the other. How can knowledge be communicated to customers as a competitive advantage.
Recent Posts
JIRA is the baby version of Google Wave
Often the problem in development projects, especially those that involve many people and parties, is that a lot of the information and knowledge about current discussions and decisions is merely captured in emails. Emails, however, are merely chronol...
A Business Case for Communicated Knowledge
Whilst working for a new media agency, I have quit often heard (German) “Extern geht vor intern”, meaning that if you’ve still got something to do for a (potential) customer, that has a higher priority than any internal work you cou...
Public, Internal and Secret Strategy Papers
We just had an interesting discussion whether a strategy paper can be made public within the company. For one, it would be most purposeful to inform the employees about the direction where their company is heading and how. However, not everything sho...
The Difference Between Consultancies and New Media Agencies
Comparing consultancies and agencies, the first impression is that they are very similar, almost the same. But there are some crucial differences. Based on these differences, I will present some recommendations for new media agencies to reduce risks ...
Steps on the Relationship Ladder towards a Deal
Invented it during classes. What do you think? Tagged: communication, lead, market, marketing, project, relationship, sales ...
Market Strategies for Service Providers
This blog is mainly about communication knowledge. However, the knowledge to be communicated needs to be more clearly defined. One approach I thought about is splitting the term up into “knowledge from experience” and “knowledge of ...
