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BSc - IT

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Customer Relations Management (CRM) - Detailed Syllabus

Posted on Monday February 2nd, 2009 at 11:35 in semester 6, crm - syllabus

Customer Relations Management (CRM) is one of the subjects for semester 6 of bscit and following is the detailed syllabus for the subject :1) Introduction to CRM : what is a customer? How do we define CRM? CRM technology, CRM technology components, c...