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Posted on Wednesday October 28th, 2009 at 13:40 in Coaching, business communication, conflict, telling the truth, emotional intelligence, difficult communication, managing conflict
"My boss is cracking the whip, and when I try to comment on it, he jumps down my throat – he won’t talk about it." Have you ever had someone defend himself (or herself) by attacking you when you did something that seemed...
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Posted on Wednesday October 28th, 2009 at 13:40 in Coaching, business communication, conflict, telling the truth, emotional intelligence, difficult communication, managing conflict
"My boss is cracking the whip, and when I try to comment on it, he jumps down my throat – he won’t talk about it." Have you ever had someone defend himself (or herself) by attacking you when you did something that seemed...
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Posted on Saturday September 5th, 2009 at 15:31 in Coaching, business communication, anger, self-management, conflict, emotional intelligence, difficult communication, managing conflict, managing fear
You may hate confrontation. Someone raising his or her voice may make you want to run and hide. And it certainly seems safer to freeze into nothing and wait till the situation burns itself out. But sometimes that’s just not an option. So here...
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Posted on Saturday September 5th, 2009 at 15:31 in Coaching, business communication, anger, self-management, conflict, emotional intelligence, difficult communication, managing conflict, managing fear
You may hate confrontation. Someone raising his or her voice may make you want to run and hide. And it certainly seems safer to freeze into nothing and wait till the situation burns itself out. But sometimes that’s just not an option. So here...
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Posted on Monday July 20th, 2009 at 19:02 in Coaching, business communication, self-management, integrity, conflict, telling the truth, emotional intelligence, difficult communication, managing conflict, managing fear
On July 7 I posted a question on LinkedIn. Several of the people who responded asked to be updated about what happened next. First let me be clear that I didn’t know exactly what I was doing. I had just finished reading Shama Hyder’...
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Posted on Monday July 20th, 2009 at 19:02 in Coaching, business communication, self-management, integrity, conflict, telling the truth, emotional intelligence, difficult communication, managing conflict, managing fear
On July 7 I posted a question on LinkedIn. Several of the people who responded asked to be updated about what happened next. First let me be clear that I didn’t know exactly what I was doing. I had just finished reading Shama Hyder’...
I find it tough to handle angry people as i dont like confronting them for fear of a conflict arising.
But i have tried the 7 steps mentioned here and have found it useful in most situations.
Posted: October 10th, 2009 | Report This Comment