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Recent Posts
BBY New Operating Model
Best Buy is gearing up to implement a brand new operating model. Having been a considerable amount of years since its last change, this new model is an exhausting but much needed undertaking. At its core, the model will place a renewed emphasis on se...
The Office: Hilarious Fire Drill
Dwight runs a fire drill for the office. This is way too funny not to post....
A Happy Employee yields a Happy Customer
Today I was sitting in class and heard a fellow classmate make the ridiculous argument that in order to keep employees properly motivated, managers should fire one or two employees on a consistent basis. The effect from firing a few employees, perhap...
Concerns about Customer Depersonalization
Customer satisfaction is difficult to quantify because it is very subjective. Organizations usually attempt to measure customer satisfaction through various feedback mechanisms, but the fault of these processes is that they measure what might be a ve...
Customership: The other side of the equation
Business relationships, no matter how brief or long, are meant to be mutually beneficial for all parties involved. In the event that one party considers the other party’s interests to be inferior or less important, then a mutually satisfying relati...
Crusade for Customer Service
I have been working as a retail sales associate for Best Buy for the past two and a half years. I work in the personal computer and home office department selling not just technology, but also an experience. When I help a customer, I do an exceptiona...
