Martin Farrell

I am writing this comment in ref: to the Bixby wood/corn pellet stove (specifically Bixby Wood Corn stove Serial # 6478) due to the poor quality of construction and Bixby’s failure to adequately service this defective stove.

I purchased this stove approximately 1.5 years ago ( cost , just under $5,000 installed) and as of that time, I have experienced two (2) major failures.
1- First the “feeder wheel motor” failed, due to the fact that all 4 motor mounts snapped off.
I called my local dealer, only to discover the dealer went out of business. As a result, Bixby shipped me the needed parts after two weeks and then gave me the privilege of installing the feeder wheel motor myself. I guess this saved Bixby a substantial amount of money?

2-The stove worked well for a short time and then the “exhaust fan motor/sensor failed.
Again I had to dismantle ½ of the stove in an effort to accurately diagnose the problem and promptly called Bixby in an effort to get the parts.

When I called, the young lady who answered the phone promptly advised me that it would take 2-3 days for a service tech to return my call. Knowing how few moving parts there are in these stoves, I assumed they (Bixby) were having major problems with their stoves and or they are in trouble financially and can not afford to pay for the needed number of service techs.

As a result, I emailed the service department and was directed to several web sites where I could repair the stove myself.

As of this time, I still have not received the needed parts and the stove remains silent in my home, while outside temperatures lower to 17 degrees.

Thanks Bixby, you and other American Companies are the reason no Americans purchase products made in the USA.
Martin Farrell Warwick NY

Posted: December 9th, 2008 | Report This Comment