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Recent PostsTrust me people when I say, this is as LOW as it goes for Cricket Wireless. They have NEVER had a monthly rate this low for Unlimited Talk/Text only $25/month. This is only for the holidays so make sure you take advantage of this promotion ASAP. ...
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Cricket Wireless is currently offering some great ways to save money on their cell phones! Unlimited Talk & Text Plans Starting at $35/month Why Cricket Wireless? 1. It’s UNLIMITED everything for one low price. 2. Free first month, Free Sh...
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Get Free Cricket Wireless USB Modem: Get unlimited 3G broadband internet with a free Cricket Wireless USB modem. Save money, time and use the internet virtually anywhere with Cricket. They typically don’t do this, you should take advantage of...
Cricket Wireless Cell Phone Sale Samsung U340 Refurb Samsung U340 Refurb Only $9.99 - 80% Savings! This deal is only good through 8/17. Seriously Cricket phones rarely ever get this cheap. Our advice is to jump on this right away!...
This blog is currently rated a 2.24 out of a possible 5 based on 45 comments.
MEEKSCRICKET CUSTOMER SERVICE IS CRAPPY, U CAN'T UNDERSTAND WHAT THERE TALKING ABOUT......U CAN'T GET SERVICE IN SOME AREA......WHEN YOUR PHONE GET CUT OFF, U HAVE TO PAY AND EXTRA $10 TO GET IT CUT BACK ON....WHEN YOU CHECK YOUR ACCOUNT ON-LINE, YOU PAYMENT KEEP CHANGEING... ONLY THING THEY GOT GOING FOR THEMSELVES IS THE CHEAP PHONES.
DodsonI can understand people having hard feelings against Cricket for flaking on rebates or charging accounts that they shouldn't be, but you do kind of have to see this coming with a company that charges as little as they do for unlimited everything. I've had bad experiences with them too, but they are bottom-of-the-barrel cheap! If your looking for outstanding customer service, anyone with Cricket can tell you to look elsewhere. The phones cost at least twice as much as an equivalent one with a contract company because they aren't going to make up the price by hooking you with a contract- so you should probably buy second-hand phones, or even flashed phones. You'll save some money and it'll probably be better quality. And as far as the coverage goes, come on! They usually put a big coverage map in their stores, and again, anyone could tell you this is not the company to go through if you are on the move very much. But if you stay in the service area 95% of the time, it works great! You really do get what you pay for with Cricket, and when the economy is this bad, I don't think it's the worst thing for people to be able to pay less for a cell phone company.
DougWOW,the worst customer service of any phone company I have ever used!!!!! Quick story. I had to travel out of town for a family emergency and ended up being 2 days late on my bill. I have had this phone for over a year and never been late. Well, they turned my service off. So, I did what the message on my phone said (after paying bill, your service will be turned back on within 30 minutes). Down right LIE! Here it is 15 hours later and guess what, still not back on. I have called them twice, and their support says within 24 hrs. I told them about the message and it suppose to be 30 minutes and that I use this phone for bussiness purposes. Then gave them the confirmation ID they issued when I paid the bill. And yet, still has not been turned on. This is the worse cell phone provider I have ever dealt with and plan on trying to get my money back today. Not sure how many of my customers are unable to reach me. THANK YOU Cricket FOR DOING WHAT YOU SAID YOU WOULD DO ACCORDING TO YOUR MESSAGE! (for the Cricket employees that may read this, that last statement was sarcasm)
For people looking for new ways to save money, DON'T LOOK TO Cricket. The few dollars you save WILL not be worth the customer service you WILL get! They are the biggest collective of morons I have even have the misfortune in dealing with.
obCricket doesn't have support on evenings and weekends. Cricket's website does not allow me to manage my account- drop service and make payment only for services I wanted to continue. Bills online are not detailed and I can't separate broadband from phone. There is no way to check status of rebate onlike, when I click on the link, it only asks me to pay for the next months . I hate cricket
EricaWow..........I have read all these comments, and I am a bit scared to even switch to Cricket now. I'm a college student, and I'm currently with Tmobile, and I purchased a phone from Cricket, and on the same day of purchase I wanted to cancel the order, but they said once I received the phone, just send it back, and that I would have to wait 30 days to receive my money back on my card. That's ridiculous I love TMOBILE!!!!
HappyI have Cricket broadband in a rural location and am quite happy about the reception. This area has no Comcast, DSL, or Cox. Dialup at a whooping 24kps (read that a 1kps on downloads) was the only service available until Cricket and Verizon came out here. There is no comparison on the pricing as Cricket wins hands down. The speeds are about comparable. The slowest I get with Cricket is about 15kps but the average is more like 50kps on downloads topping out at about 175kps. It may not be the best but it sure beats what we had! Verizon is about the same according to my neighbors who have them instead and are locked into a contract for 2 years as well as paying 50% more. I guess it depends on where you live and what's available.
hkcricket customer service has to have some of the most stupid people in the world working for them.i could tell you several stories,but what's the point.if you have delt with cricket then you probably know what i'm talking about.gotta tell ya flat out-it's a second rate, low end crapy operation. you would serve yourself well to deal with another company.
djpcan you use CDMA Workshop to unlock it?
Easy to please.I've used Cricket as my cell phone provider for a couple years now and don't get me wrong I've had complaints, but it's cheap phone service without a contract. I have no experience with their wireless broadband either. All in all, I've been satisfied enough with the price of service to endure(what is usually, but not always)poor customer service and restrictive calling area. I pay 45$ a month for unlimited nation-wide calls and texts, that's enough for me. Unless I go on a road trip, I have no issues with my signal and have suffered dropped calls in the single digits since I first signed up with them. Their phones are expensive by comparison, but it is usually quite simple to flash a phone. I used the same phone for about 3 years, just the simplest flip phone they had and it still functions perfectly fine. The ONLY problem that I've had with the funcionality of the phone is that the charger it came with broke within 12 hours of purchase and they refused to give me a refund or replace it. I still have and, until recently, used the second charger without issue. The other day, I went in to turn my phone back on after a couple months of non-use. I knew I would pay first month's bill and a 15$ fee. The employee whom I dealth with offered me the Samsung r211 phone as a replacement for only 6$. Though my old phone still functions perfectly well, 6$ for even a newer peice of crap than I had was too good to pass up. The cherry on the sundae is that that particular model has a 50$ mail-in rebate right now. Upgrading to a new phone wasn't just free, it also paid my first month's phone bill. I guess people have had issues with rebates before, but in my eyes; If I don't get the rebate, I still got a new phone for 6$.
To end, as long as your expectations are low, then Cricket isn't a bad place to get your service from, at least not in my area. It would be worth looking into the service range in your area before purchase, and you probably ARE better off with another company if you can afford it... but for people like me who just want simple service, low rates, no contracts and don't do alot of traveling... Cricket works just fine.
RufflesTheSaltyCricket is by far, the worst cell phone carrier I have ever had. Their phones are not worth as much as they sell them for, the phones break after only a month, they cant keep a signal to save their lives, and on top of that neither can I. I have come to terms that Cricket Wireless could care less that I keeping losing signals after only five seconds on the phone. "Call faded and signal lost" is all I get. I thought cell phones were supposed to be able to be used in a emergency, right? Well, the first phone I had, the Cricket "EZ phone" wouldn't have sound during a 911 call. Which brings me back to, I cant keep a signal to save my life. I've gotten about four phones since then and all have worked for less then a month. I'm honestly afraid that if I'm in a accident, lets say, up in the mountains that no one will find me til it's too late, and it's all because of this super crappy, nonsensical, and over all redundant Cricket cell phone service. They're tacky and I really don't like them. Please tell you're friends to not buy Cricket. WORST SERVICE EVER!!!!!!!!!!!!!!! Thank you to anyone who has read this post and wont let Cricket steal anymore money from you. *Disclaimer* All Views and opinions in this post are exactly that. Views and opinions. I do not own, work for, or advocate for Cricket or any other carrier. Thank you.
badi have had 2 phones since december 2008 for my child. the first one lost charge and would not recharge at all. april 2009 bought a second phone, i have had this phone for 6 weeks; guess what has happened, YEP ITS DEAD ALSO - unprogrammable(who unprogrammed it???, not me). the local store told me they could not give a refund or replacement, i would have to go to the corporate office. after waiting an hour at the corporate office they wanted to charge me $45 to replace the phone, i asked for a refund of monthly service fee they told me that would be handled at the store of purchase. i returned to the store of purchase and they said i would have to go to the corporate office. the clerk called "somebody" and they said they would waive the $45 fee but i would have to return once again to the corporate office. DOES ANYONE SEE A PATTERN HERE, IT'S CALLED THE RUN AROUND.
while i was at the corporate office there was another individual that had service problems with their phone; at the local office there was another individual have problems with being able to make a payment.
***WE REALLY DO GET WHAT WE PAY FOR; BY JUNK, GET JUNK***
daveanyone know they have 30 days 30 minute clause on returns? so i want to return this phone i bought a week ago cause it doesnt work and they wont take it cause i used over 30 minutes. fml
JayDeeI had cricket right when they came out. Seems like about 10 years ago. It used to drop calls a little more often than other providers. I recently went back to cricket. I have rarely ever dropped a call.
Only thing that sucks is I bought a nice phone on ebay about 3 months ago. It still looks brand new. Just when I turn it on. It cycles on then turns off. It a nice looking piece of junk now.
I have an older cricket phone and just want to change phones for a couple days till I get a new cricket phone. But they want to charge me 15 bucks. I dont want to pay the phone change fee twice. its unfourtunate they charge a fee for this as my sprint service never did.
If anyone knows how to change a cricket phone without paying the fee let me know. thanks Jaydee.
NicoleI recently purchased 3 phones from cricket for my family. I wish I knew then what I know now. This is the worst phone service in the world. 95% of my calls are dropped, I have to turn the phone off and back on again each time I want to text someone. The so called internet is limited. I can only go to certain sites and streaming video of any kind cannot be seen on these phones. The camera is a piece of crap. The sales people in the store dont have a clue about anything. I ask a question and they tell me they dont know to call 611. Also here is where they get you. On the phone they advertise for ringtones for $1.99. Yup its $1.99 alright plus a $10 installation fee and $5 a month!!!! Where is the installation? I downloaded it, there was no installation. I don't know why I switched to this piece of $HIT!!! DO NOT GO WITH CRICKET, YOU WILL BE SORRY!!!
big robi need the cricket service programing code for a samsung siren! can anyone help me? cricket been closed
Lew ------- READ !!!!!NO RECEPTION IN NEEDED AREAS ----- SALESMAN LIED ABOUT REBATE ----- NOT 45 DAYS BUT 4 MONTHS --- WHO GETS THE INTEREST ??? tell friends not to buy.
KenI have had cricket for a year now .My phone picks up good.First of all My phone is a ut starcom mini It sucks,It has no memory worth a shit It gets hot and the battery stays up for a few hours then I gotta charge it.Customer service is good to me.Insurance sucks I gave too much for my phone to begin with but when I broke It I had to pay 50 dollars less that what it was new I hate the insurance.I now have the broadband modem and I didn't know it till I got home and it happens to be a ut starcom modem and like my phone It gets hot and doesn't pick up good at night.This will be funny to you but I had to build a cooling can,Ok I took a coffee can and lined the inside edges with ice packs and drilled a hole in the middle to put in my modem which now stays cool and I can feel it in my heart that this modem will take a shit soon and I am out 179 that they charged me to buy it.If they had better and cheaper priced products and better insurance I would say that they would be a good company and let's not forget CS.
BradleyI agree with many of the complaints here. I was previously a cell phone customer who never got the rebate.
Fortunately, Arizona State Credit Union was very helpful in stopping Crickets automatic debiting. I simply explained to the credit union that I had repeatedly asked Cricket to stop the automatic debiting. The credit union cancelled the debit card and issued me a new one right on the spot! Of course, now I get text messages say they are unable to process the credit card on file for payment. They want me give the another number. Good luck to them. They don't need a credit/debit card number as they are listed as Bill Pay vendors with most banks online bill payment. It certainly avoids any potential overdrafts.
Also, I have promised them that if they don't get the billing date corrected and/or give me the rebate I will ship their equipment back at their expense and have all charges credit back to me by my credit union.
Anyhow, I was searching for a hack that would allow me to use the mobile broadband modem to make phone calls when this site came up in my search results.
Bradley
Steve GeorgeI have been with Cricket for 9 years now, maybe 10 and have been using the exact same phone I started with, I have not had a single problem with it, or service, I always get service except for 2 very small dead spots on my 60 mile drive to work (All cell companies have dead spots). In this same time I have seen my best friend go through at least 6 phones and various problems getting them fixed or replaced and he uses sprint.
My ex and my father have both had big problems getting cell service in thier homes and they have used sprint, ATT and verizon.
As far as discounts on new phones go, I called them up and inquired from the sales people if I could get a discount for being a long term subscriber and was told that I could get the $199 lingo for $50 dollars less then the web only discount of $179, I held off at the time but 3 monthes ago I purchased a phone for my stepdaughter to add on to my service. It was theoreticaly $70 dollars at the store, but I called and by the time I got my discount, no set up fees and rebate from cricket I paid $0 for the phone. Also, Cricket does not manufacture these phones, they come from the same manufacturers that make phones for sprint, verizon etc... I have been using Kyocera phones forever and never had a problem, my ex has gone through 3 nokias in the last couple years, and she doesn't use cricket. One thing to keep in mind... clam shell phones suck, they are not made to last and prone to breaking... it doesn't matter who the service provider is.
The $15 "reconnect" fee is a late charge. If your late returning vids to the vid store, you get charge a late fee. If your late paying rent, credit card, mortgage, or a car payment you get charged a late fee... why would expect cricket to not charge one even if your phone wasn't actualy disconnected? simple solution, pay your bill on time = no late fee. And as far as paying at the store... are you paying at a corporate store or a reseller? There are not many corporate cricket stores, most stores and mall displays are resellers, not Cricket, it costs them time and money to submit your payments for you, so they charge you, that means that these people are NOT cricket employees, they work for whoever owns the shop, don't expect much from them, even if they sell sprint or what ever, these resellers won't have the standard you expect, they don't care. Even grocery stores have started charging fees for making public service type payment...
My only complaint with cricket is the outsourcing of the tech support dept, but they are not in the least the only ones doing it...
RFGuyThe WHOLE cell phone industry is a scam. Only the totally ignorant would be satisfied with this "service". Land lines spoiled those who are historically familiar with that kind of dependability. It's all about money, folks. Land lines are very expensive to install and maintain. They do work almost flawlessly, however.
Cell phones are a mixed bag of "anything goes" with interferences of signals, the load on the "system", and all the other "devices" to produce a profit.
Ever see the reports on "Spring Water", that you think is spring water? Filtered water to tap water.....it's a scam.
Advanced technology is the only way to solve this problem, no matter who your carrier is. Money thrown at this whole industry is the only answer. They want us to "buy" what they all have and like it.
Write the Federal Trade Commission with your experiences, as well as your Congressmen. That will take you less time than all the blogs in the world. Thank you!
patrickWELL I HAVE USED CRICKET FOR YEARS OFF AND ON , I AGREE ONLINE ISSUES WITH BILL PAYMENT ARE POOR. THE PEOPLE IN THE STORES HAVE NO CLUE WHAT THEY ARE DOING OTHER THAN TAKING YOUR MONEY OR SELLING YOU SERVICE . HAD ISSUES WITH ONE STORE TAKING YOUR MONEY AND JUST APPLYING SOME OF YOUR PAYMENT TO YOUR ACCOUNT AND THAY GOT THE REST . PHONES ARE BOTTOM END PHONES THAT IS A GIVEN . THEY ALSO KEEP YOUR DEBIT OR CREDIT CARD INFO , HAD ISSUES WITH MY CARD BEING TAGGED FOR SAME BILL MULTIPLE TIMES IN SAME MONTH . BEEN WITH T-MOBLIE FOR 8 YEARS AND TELL YOU WITH THEM NEVER HAD ANY ISSUES . CRICKET IS A CROCK .
lexi1We finally cancelled our service with cricket, we got so fed up. The worse phone customer service ever. They hired other country to handle their customer service calls and they are all so stupid. If you disconnect they put you through customer service people in US. When we signed up we were never told we wouldn't get detailed billing and if you request one they will charge $25.00 for it and then you have to go notarize their forms. Customer service rep over the phone and at the store never ever says the same things. We found our selves in circles all the time and having to run to their store back and forth. They do not fill out forms right either then we get blame for their mistakes. You have to be on the phone trying and trying to get a live person over the phone and it's hard to call their store, it takes forever to get through. Yes its cheaper service but the worse customer service, it makes you want to curse them all out. We hate cricket, they are a crocked.
paperbackwriterEvery month I spend about an hour trying to pay my bill online. It never works. Then I go to the menu on my Cricket phone line. I pay early but every time they say that I'm overdue and owe a penalty amount. It is nearly impossible to get a living breathing person to talk to about this. They don't care if you are having problems with your phone. Why isn't the Better Business Bureau taking these guys down. It is unfair practices what they are doing. They need to be fined and they need to clean up their act. They shouldn't have gone into business not knowing how to run one.
treysinaCricket? Don't you mean Crooked, because that's just what they are.
jainahello
its nice blog
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ScoozieIn my experience, Cricket has been mixed. I will agree with most of the other posts, that the customer service is less than helpful. I hate that U.S. companies are putting our jobs overseas...Anyway, the stores are also not as helpful as they could be because, as said in other posts, they often have few employees to deal with the large number of customers that walk in trying to pay bills, fix problems, or start service. It's really frustrating. I do, however, want to say a couple positive things in response to other posts.
1.) Cricket cell phones.
You don't HAVE to use a Cricket cell phone that you buy from their store. If you think their phones are pieces of crap, then see about getting an old Verizon or Sprint phone that they can flash for you for a fee. I've been using a Verizon phone for months now, and my only problem is that I can't use internet or send picture messages. It still works fine and I can send texts.
2.) Bill payment problems
Yeah, trying to pay your bill sucks with Cricket. If you pay your bill at the store, or make a payment by credit/debit card over the phone, they charge you an extra fee...Which is a real pain if you've got limited money and a couple dollars is a lot (which it is to me). HOWEVER, be aware that you CAN pay your bill online without a fee, AND you can set it up where your monthly balance comes out of your checking account for no extra fees as well. My bill comes out of my account every month and it's always the same, so I don't have to worry about any of that.
Who cares if they have their own towers or not? I really don't care what tower they bounce my service off of so long as it works. In Eastern Washington, unless you're in the middle of nowhere, you've got service. I'm in Spokane and I don't have any problems with my service. However, I don't travel either, and that can be a problem for people that want service in more places.
Personally, I had more problems with Verizon when I had an account with them years ago. My bill was always different and if I traveled anywhere near a roaming area my bill skyrocketed...Not to mention that's the same thing that happens if you go over your minutes. Cricket has unlimited minutes and plans with roaming built-in. It works for me. Remember, if you don't like it, just shut up, shut it off, and switch carriers. Unlike most other carriers, there's NO contract to break!!!
aecarbon.comOk I own a small business in AZ. I have 5 cricket phones for it. I have personally been with cricket for 7 years (6 months with sprint) and to tell you the truth they all dont care they all have there bads and goods. I have had nothing but good to say about cricket the key is to hit 3-1-1-1 when you call and that takes you right to a rep and second is these people are like police they deal with dirtbags on a daily basis. I find if you nice to them and treat them with a little respect they seem to be very helpful.
Thats my experience now Sprint on the other hand ohh boy
cake ladyok, well i had service for my son, then i added the wireless air card. well at some point a particular bill was due and they kept sayin service was suspended, but my wireless was still on. i went to pay the bill, took my laptop with me to show them it was still on. they wanted me to pay a 15.00 reinstatement fee,i wanted to take the phone off the bill and turn it off, but they said i had to pay the reinstatement fee before they could make changes to the account but why do i have to pay that if my service was still on ? when i first ordered the phone for my son i did it online, they ask for your area code. i gave it to them, they sent the phone with an area code for a neighboring city. now using it wouldnt have been a problem since cricket has free long distance, but if someone wanted to call, then it WOULD be long distance for them. so i called, soon as i opened the box, to tell them they needed to switch the area code. the lady told me she would have to charge me 15.00 for a number change. even though she was nice it took about 20 times of me tellin her back and forth that THEY sent the phone with the wrong area code and i wasn't gonna pay for a number change. she FINALLY got it and changed the number. i agree, how cricket stays in business is remarkable. no one speaks english, the store stays packed with people that have issues, unless you get there when they open, no-one ever answers the customer service number or you'e on hold for 45 minutes. to top that off, my card stopped working. I took the laptop to best buy to make sure it wasnt my laptop. they assured me it wasnt. the geek squad now knows me on sight. i take it back to cricket, they try "another" card to prove to me it's something wrong with the laptop. so i just cancelled service. also, my son bought a sprint phone to switch over to cricket, they said it wouldnt be able to get picture messages, so he switched back to the phone he had, they charged us 15.00 for that, this was in the store in a matter of about 20 minutes while he actually checked to make sure the phone would work. the only thing i can say decent about cricket is the wireless is the cheapest of any of the companies....but good luck.
PPCInformeris this an official Cricket Wireless Blog ????
Tim WestLet's face it,
No one ever switched to Cricket for the customer service.
I switched because paying 500 bucks a month for Sprint - because the plans they offer are either way to excessive, Or just not enough minutes.
It's a catch 22
get a huge plan and never come close to using all the minutes. Or choos a reasonable plan and get **** if you go go over.
Has anyone ever gotten good customer service from their Cell phone dealer?
The biggest things about Cricket I have learned are this:
Phones are expensive and the good ones (like the razor I dropped 300 bucks on and that f*er broke.
Hey I had insurance. But that didn't matter they didn't have my phone told me to drive an hour away for a phone they may not have and wont hold.
Hmm... ok, I finally had to face it. Im paying 50 bucks a month for a service that works. Who cares customer service hangs up on me. The are foreign. The only thing I hate...
I really just wan't a cool phone.
BarbeCricket Broadband Disaster
First they said it was a "free" card with a months "free" service. It cost me $115 upfront just to sign up online. Then there was the shock of the debit on my bank account 5 days before it was due. That caused overdraft fees of over $100 by the time I figured it out. And the $55 rebate that was a the lure to join was rejected: they said they didnt get all the paperwork from me even though I KNOW I sent it in. I even waited the full 45 days before I dared cancell the account for the broadband so that I wouldnt disqualify myself. Then another shock: Cricket debited my account $40 a week after I cancelled the broadband account. Another $35 overdraft fee cause I trusted them to do their job!! Phone calls and emails dont work with them. Its a month later and I still havent heard from Cricket. I went into the local store and put in a "refund request" and got a receipt. The phone numbers all route me back to sales people or automated lines that refuse to let me speak to a person on the phone about this.
It has been a nightmare. I definitely recommend you avoid using Cricket for Broadband Wireless. Now I am in dread of another month's disaster of overdraft fees and debits from my bank account. If they do I will go see my bank and then get a lawyer.
DONT TRUST CRICKET.
Even though I have used their wireless phone service for years and rarely had problems with them in the past, I see nothing but trouble with their Broadband Wireless services.
And did I mention the dead zones in our calling area that prevented me from using the Broadband card with my notebook where I wanted to?
The reason I got the card was to go for coffee at Denny's in the middle of the night with my grown son or a friend. Dead Zone!!!!
beckyI have had cricket service for over 7 years. I recentlly purchased a phone to replace my old phone. Somehow the phone didn't activate right. I took it to our local store and explained what happened. The rep thold me the service department was closed to be there before 5:45 pm. So i paid someone again to tkae me there. I arrived at 5:20 pm. I was told that they closed at 5 pm today!!!!!! I am handicapped and have to pay people to take me there because my husband works when they are SUPPOSE to be opened. I want to file a comp[laint against this store in New Kensington, PA. I have other people that are dissatisfied with this store also. Thanx for letting me vent. I love my phone tho.
Cindy - Bayhoi guess this is just a blog for cricket wireless. well its a great layout and i guess it provides a lot of promotions for the cellular company. interesting blog will definatly go back to look at it. well i dont think ill be switcing to this cricket wireless anytime oson but im pretty sure they dont have their own towers and they borrow other carrier's towrs.
MicheleI was in one of your locations trying to get my phone fixed. This is the 3rd time that I have had to go and get my phone fixed and only having it for 6 months. The CSR was rude did not take the time to find out what was going on other than that at this time she could not help. I have spoke the CSR's on the phone several times due to I do not receive service at my home. That phone is what I use for my home phone so if I choose to use it I have to stand outside in the street to use my phone. When I brought that up I was told to go to Radio Shack and there is a device that I can buy that should help me use my phone at home. I pay for a service that I can not use and your company does not vaule their customers or choose to correct the problem or than tell me to go and buy a device to fix the problem. I pay 62.00 a month for a phone that does not work. On top of that the Bluetooth that I purchased to go with my phone has never worked. I will be looking for a new service since I have given your company serveral chances to fix this problem and no seems to care about helping get the problem fixed other than for me to spend more money for my phone to work. Where I live it says that the coverage is the best and I yet to see that. I am very dissatisified with the way that things have been handled. I will not ever use this service again after this month runs out I will be going to someone who wants to fix the problem and will be willing to take the time to listen to the problems other than to tell me to go and buy a device so that I can use my phone in my home.
Helen MargulisI went on the web searching for broadband service. Cricket looked good and the price was right. I called and gave them my zip code, told them I needed broadband service when I travel with my laptop so I wouldn't need to tap into someone elses wi fi. They sold me the portable modem and I said I would be traveling and needed it by Thursday and paid for 2 day federal express. When I went to install it would not install so now I am on the phone with tech service and they tell me that I can not travel with this broadband it is only home base. The only way I could use it was to uninstall any other wireless service I already have and use it only at home. They gave me another number to call to get the RA # to return the device and for my refund. I call the other # and the man on the phone was appalled that the other person wouldn't help me and told me that I did not even have cricket service in my area and should never have been sold the device. Now they won't refund what they call an activation fee of $25 for a device I never activated and the cost of shipping it to me and I have to pay to ship it back. This company is the pits. Noone is authorized to help a customer and they act like nothing can be done. I am out $50 between activation fees and shipping for a product that was misrepresented to me. I think everyone should file an FCC complaint against this company. Oh, and the representative I spoke to told me that he receives about 50 calls per week on this same matter. They are scamming people and we, the public need to complain and get this company looked at by the FCC...
meanmsdeanThese faulty son of a btches at Cricket get on my nerves. From the store employees to the rotten automated system all the way to their incorrect English speaking so called management. Their service drops calls in my apt. (central phoenix), they charge you to pay your (by phone or in the store) bill, they hit you with all kinds of fees including a reconnect bill if your bill is a couple days late (keep in mind your phone does not have to be off or suspended to encounter this fee). They have no respect for people AT ALL. They cld care less how you feel, the customer has no value with this company it's either pay or kick rocks to the next company.
KarenOn December 24, 2007 I went to a Cricket store in Murray UT to purchase a phone and begin service for my daughter who has Down syndrome. I should have seen the signs about your service right there and walked out. The store was very busy and there was only one employee. The many customers weren�t there to start service, but to get problems fixed. After over an hour wait I finally set up service for my daughter, who was tickled to get her own cell phone on Christmas morning. On Jan. 2, 2008 I realized I would be out of town when the first bill was due so I wrote out a check for $69.04 for two months service. Since I didn�t have a bill yet, I mailed it to the store where I bought the phone. Then on Jan. 28 I mailed in a regular payment. The next day I received a bill for two months past due payments. I called the phone number on the bill and after giving information to your frustrating automated service, it told me my phone had been discontinued
When I finally got a live �service� representative and explained the problem, his accent was so heavy that I couldn�t understand him. Instead of transferring me to another person, he told me to hang up and call again. Instead I called the bank to see if either check had cleared, but they hadn�t. Then I tried calling the store in Murray, but the automated voice said that the mailbox was full and to hang up. I certainly wasn�t going to drive across town and spend hours trying to get help, so I called your help number again.
Again I got someone with a heavy accent and after a frustrating experience of trying to explain my problem for the second time, I asked to speak to a supervisor. For the third time I explained my problem and asked for the phone number to the Murray store. When she gave me the same number I asked her what number she would call if she wanted to get in touch with them. She didn�t understand me and when I asked her what I had to do to get my phone turned on again she said I had to show a receipt of payment. How could I when I mailed both checks in. Then she told me that the Murray store doesn�t accept checks.
Good customer service, which I didn�t receive from your service number or store, would have been for the Murray store to either call me to say they don�t accept checks or to forward my check to the payment center. Apparently you don�t believe in good customer service because I never received it. I went to the bank and paid $40.00 to put a stop payment on both checks. My sweet daughter is very disappointed to lose her cell phone..
You have lost a good customer, as well as potential customers when I tell people about my experience.
sudip kafleJoin the group of cricket bloggers and lovers in blogcatalog. The name of the group is CRICKET.
sietaHi It is really good blog. i like all the posts. can u please post a blog about online mobile phone shop from where we can buy cheap mobile accessories like this shop. www.ishoppe.co.uk
DonnaI had my Cricket phone for only a few days and spent all of those days on the phone with customer service trying to figure out why I wasn't getting a signal. Each time I called, they told me I was in a coverage area and just needed to reset my phone. After going through this over and over again, they told me the phone was defective and I needed to take it to a Cricket store for service. So... I drove thirty miles to find a store and when I get about a mile away from it, the phone got a signal and worked perfectly. The people in the store double checked the phone, reset it yet again, and then told me I DID NOT live in a coverage area. Called customer service AGAIN and was told AGAIN that I DID live in a coverage area - but finally they told me to just return the phone. I put everything back in the box and sent it back to them and waited a month. Now I have an email saying I am denied a refund because the phone is damaged.. Impossible! I didn't have it but a few days and didn't get to use it! Their own store checked it and said it was fine the same day I boxed it up to send it back! Not only do I NOT get the money back for the phone - but I also don't get back all the money I spent on the service that I couldn't use. The worst part is that I made two calls prior to ordering the phone to verify there was coverage here and was told both times that I absolutely wouldn't have a problem with getting a signal. They also told me to go ahead and order the phone and if there wasn't service for some reason, all I had to do was return it for a full refund.. Nice of them to send me a bill for the time they had the phone in their possession, too. This is the worst company I have ever dealt with and I will not be satisfied until they refund the money they stole from me.
GeorgeI purchased my phone and waited one month only to find the warehouse never processed the order. On 6 different occasions I spoke to floor supervisors at their call center and not one could help. I was told I'd receive an email saying I could go to one of the stores and get a phone that way. Guess what?....The email never showed and instead they refunded my money rather than solve the problem at hand.
CHRIS GERSITZTHIS IS BY FAR THE WORST CELL PHONE COMPANY IN THE WORLD!!I THINK THERE PHONE CENTER FOR CUSTOMER SERVICE IS IN THE MIDDLE OF THE CONGO,OR UNDER WATER SOMEWHERE SPEAKING A LANGUAGE THAT THE WORLD HAS YET TO DISCOVER!!!
THE WORST CUSTOMER SERVICE IV'E EVER EXPERIENCED.IN 30 DAYS TIME ,THEY HAVE MANAGED TO DOUBLE PROCESS MY PHONE ORDER, ACTIVATE TWO PHONES IN MY NAME SEND THEM WITH NUMBERS FROM ANOTHER STATE,I RETURN ONE IMMEDIATELY .THEY STILL BILL FOR BOTH PHONES EVEN THOUGH PHONE WAS RESOLD WITH SAME NUMBER, THEY HAVE NOT RETURNED MY 125.00$ FOR THE RETURNED PHONE AND NOW THEY SHUT MY CURRENT PPHONE OFF FOR NOT PAYING MY BILL EVEN THOUGH I HAVE AUTOPAY SET UP WITH TWO CREDIT CARDS ON RECORD.NOW THEY SAY IT TAKES UP TO THIRTY DAYS TO DISSCONNECT YOUR PHONES, SO NOW IM BEING BILLED FOR TWO PHONES THAT SHOULD BE TURNED OFF,WOW .OH YA AND THE 1-800-CRICKET NUMBER IS NOT ACESSIBLE IN MY AREA,AND THE STORES WILL NOT HANDLE ONLINE DISPUTES ,SO NOW IM LOOKING AT THE ONLY RESOLUTION TO MY PROBLEM IS A LETTER TO THE ATTORNEY GENERAL AND A A CONSUMER ALERT NOTICE TO CONSUMER AFFAIRS,I MAY NEVER GET MY MONEY BACK BUT AT LEAST I CAN GET THE WORD OUT ON HERE !!!!
CHRISTINE TAYLORFYI
I HAVE HAD NOTHING BUT BAD CUSTOMER SERVICE AS WELL AS BAD QUALITY CELL PHONES. I AM KEEPING CRICKET ONLY BECAUSE I HAVE NO OTHER CHOICE AT THIS POINT. BUT AS SOON I CAN BUT ANOTHER PHONE, WICH I PAID AS MUCH FOR MY CRICKET PHONE THAT IS A PIECE OF CRAP. I WILL BE SWITCHING CARRIERS
CHRISTINE
sialnokia is best
All I have to say it I was so excited about cricket until I had to call them because I was over billed - WORST customer service!!!!!!! I guess I like punishment because I stayed with them and just dealt with it - My final issue was a phone was dropped in water - all they could say was "what's wrong with the phone' "o, Im so sorry to hear that", then we'd go round and round with NO resolve. Im done - you get what you pay for - they ALL work overseas and don't understand anything. DONE DONE DONE!!!!! My phone had crappy service too - Switched to TMOBILE got a better phone and for the SAME PRICE I was paying.
Posted: December 10th, 2009 | Report This Comment