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Cricket Cell Phone

http://www.cheapcellphonewireless.com

The latest news, coupons and deals on Cricket Wireless and Metro PCS. Get the latest reviews on cricket cell phones and more.

Added on: Apr 21st, 2007
Country: United States
Language: English

Author: EG THA REAL
Listed in: Mobile Internet
Tags: cricket phone cricket cell phone cricket wireless mycricket metro pcs metropcs

Comments & Reviews

This blog is currently rated a 3.57 out of a possible 10 based on 23 comments.

Scoozie

In my experience, Cricket has been mixed. I will agree with most of the other posts, that the customer service is less than helpful. I hate that U.S. companies are putting our jobs overseas...Anyway, the stores are also not as helpful as they could be because, as said in other posts, they often have few employees to deal with the large number of customers that walk in trying to pay bills, fix problems, or start service. It's really frustrating. I do, however, want to say a couple positive things in response to other posts.
1.) Cricket cell phones.
You don't HAVE to use a Cricket cell phone that you buy from their store. If you think their phones are pieces of crap, then see about getting an old Verizon or Sprint phone that they can flash for you for a fee. I've been using a Verizon phone for months now, and my only problem is that I can't use internet or send picture messages. It still works fine and I can send texts.
2.) Bill payment problems
Yeah, trying to pay your bill sucks with Cricket. If you pay your bill at the store, or make a payment by credit/debit card over the phone, they charge you an extra fee...Which is a real pain if you've got limited money and a couple dollars is a lot (which it is to me). HOWEVER, be aware that you CAN pay your bill online without a fee, AND you can set it up where your monthly balance comes out of your checking account for no extra fees as well. My bill comes out of my account every month and it's always the same, so I don't have to worry about any of that.
Who cares if they have their own towers or not? I really don't care what tower they bounce my service off of so long as it works. In Eastern Washington, unless you're in the middle of nowhere, you've got service. I'm in Spokane and I don't have any problems with my service. However, I don't travel either, and that can be a problem for people that want service in more places.
Personally, I had more problems with Verizon when I had an account with them years ago. My bill was always different and if I traveled anywhere near a roaming area my bill skyrocketed...Not to mention that's the same thing that happens if you go over your minutes. Cricket has unlimited minutes and plans with roaming built-in. It works for me. Remember, if you don't like it, just shut up, shut it off, and switch carriers. Unlike most other carriers, there's NO contract to break!!!

Posted: Saturday October 4th, 2008 at 12:30 | Report This Comment

aecarbon.com

Ok I own a small business in AZ. I have 5 cricket phones for it. I have personally been with cricket for 7 years (6 months with sprint) and to tell you the truth they all dont care they all have there bads and goods. I have had nothing but good to say about cricket the key is to hit 3-1-1-1 when you call and that takes you right to a rep and second is these people are like police they deal with dirtbags on a daily basis. I find if you nice to them and treat them with a little respect they seem to be very helpful.

Thats my experience now Sprint on the other hand ohh boy

Posted: Monday September 29th, 2008 at 04:30 | Report This Comment

cake lady

ok, well i had service for my son, then i added the wireless air card. well at some point a particular bill was due and they kept sayin service was suspended, but my wireless was still on. i went to pay the bill, took my laptop with me to show them it was still on. they wanted me to pay a 15.00 reinstatement fee,i wanted to take the phone off the bill and turn it off, but they said i had to pay the reinstatement fee before they could make changes to the account but why do i have to pay that if my service was still on ? when i first ordered the phone for my son i did it online, they ask for your area code. i gave it to them, they sent the phone with an area code for a neighboring city. now using it wouldnt have been a problem since cricket has free long distance, but if someone wanted to call, then it WOULD be long distance for them. so i called, soon as i opened the box, to tell them they needed to switch the area code. the lady told me she would have to charge me 15.00 for a number change. even though she was nice it took about 20 times of me tellin her back and forth that THEY sent the phone with the wrong area code and i wasn't gonna pay for a number change. she FINALLY got it and changed the number. i agree, how cricket stays in business is remarkable. no one speaks english, the store stays packed with people that have issues, unless you get there when they open, no-one ever answers the customer service number or you'e on hold for 45 minutes. to top that off, my card stopped working. I took the laptop to best buy to make sure it wasnt my laptop. they assured me it wasnt. the geek squad now knows me on sight. i take it back to cricket, they try "another" card to prove to me it's something wrong with the laptop. so i just cancelled service. also, my son bought a sprint phone to switch over to cricket, they said it wouldnt be able to get picture messages, so he switched back to the phone he had, they charged us 15.00 for that, this was in the store in a matter of about 20 minutes while he actually checked to make sure the phone would work. the only thing i can say decent about cricket is the wireless is the cheapest of any of the companies....but good luck.

Posted: Friday September 26th, 2008 at 07:26 | Report This Comment

PPCInformer

is this an official Cricket Wireless Blog ????

Posted: Thursday September 25th, 2008 at 22:52 | More Reviews From PPCInformer | Report This Comment

Jennifer / TN

Cricket is most certainly the worst cell phone company. They will never go out of business because they have enough drug dealers using their service & low income families that have little choice, to remain in business forever. I have been screwed by CRICKET more times than a porn star. The most recent screw over was when my husband & I bought 2 $300.00 a peice,cell phones(of course we paid full price cause we have been with the company since 2001, discounts only apply to "new" customers) And 1 month after having the phones my husbands cell started having problems staying on, so we called cricket & they advised us to take the phone back to the store, if it cannot be fixed they will replace if we have insurance, I knew we had insurance because of past experience I made sure to have insurance added to both phones. However when we arrived, Crapet informed us that we had no insurance on my husbands phone. WTF!! I added insurance to both phones. Needless to say I was IRATE!!!! The incompetent bastard that entered our info did not add ins to my husband's cell, after droping $600.00 they were telling me thy could not do anything but offer me another phone that I would have to buy! I was also cancelled from the insurance policy a few months later after I had to file a claim on my phone which was covered. The insurance company stated that because I had 2 insurance claims in 1 year, I could no longer be covered. To that I say if CRICKET would quit selling peice of s*#t phones I would not be filing insurance claims. Just incase no one else has figured this out, CRICKET sell reject phones, phones that no other cell company will carry due to problems or recalls. CRICKT is a piriate cell company they dont even have their own cell towers, they bounce off other towers & that is why most people cant get a good signal with CRICKET. I also could not get one at home but 3 minnutes down the road I got a perfect signal. Next month I will happily switch to US Cellular with a slew of friends & family that have had 0 proplems with us cellular! F*#K CRICKET! OH & to the language barrier thats another problem thanks to more jobs going over seas!

Posted: Thursday September 25th, 2008 at 13:12 | Report This Comment

Tim West

Let's face it,
No one ever switched to Cricket for the customer service.

I switched because paying 500 bucks a month for Sprint - because the plans they offer are either way to excessive, Or just not enough minutes.
It's a catch 22
get a huge plan and never come close to using all the minutes. Or choos a reasonable plan and get **** if you go go over.

Has anyone ever gotten good customer service from their Cell phone dealer?

The biggest things about Cricket I have learned are this:

Phones are expensive and the good ones (like the razor I dropped 300 bucks on and that f*er broke.
Hey I had insurance. But that didn't matter they didn't have my phone told me to drive an hour away for a phone they may not have and wont hold.

Hmm... ok, I finally had to face it. Im paying 50 bucks a month for a service that works. Who cares customer service hangs up on me. The are foreign. The only thing I hate...

I really just wan't a cool phone.

Posted: Saturday September 20th, 2008 at 04:20 | Report This Comment

Barbe

Cricket Broadband Disaster
First they said it was a "free" card with a months "free" service. It cost me $115 upfront just to sign up online. Then there was the shock of the debit on my bank account 5 days before it was due. That caused overdraft fees of over $100 by the time I figured it out. And the $55 rebate that was a the lure to join was rejected: they said they didnt get all the paperwork from me even though I KNOW I sent it in. I even waited the full 45 days before I dared cancell the account for the broadband so that I wouldnt disqualify myself. Then another shock: Cricket debited my account $40 a week after I cancelled the broadband account. Another $35 overdraft fee cause I trusted them to do their job!! Phone calls and emails dont work with them. Its a month later and I still havent heard from Cricket. I went into the local store and put in a "refund request" and got a receipt. The phone numbers all route me back to sales people or automated lines that refuse to let me speak to a person on the phone about this.
It has been a nightmare. I definitely recommend you avoid using Cricket for Broadband Wireless. Now I am in dread of another month's disaster of overdraft fees and debits from my bank account. If they do I will go see my bank and then get a lawyer.
DONT TRUST CRICKET.
Even though I have used their wireless phone service for years and rarely had problems with them in the past, I see nothing but trouble with their Broadband Wireless services.
And did I mention the dead zones in our calling area that prevented me from using the Broadband card with my notebook where I wanted to?
The reason I got the card was to go for coffee at Denny's in the middle of the night with my grown son or a friend. Dead Zone!!!!

Posted: Friday September 19th, 2008 at 13:33 | Report This Comment

becky

I have had cricket service for over 7 years. I recentlly purchased a phone to replace my old phone. Somehow the phone didn't activate right. I took it to our local store and explained what happened. The rep thold me the service department was closed to be there before 5:45 pm. So i paid someone again to tkae me there. I arrived at 5:20 pm. I was told that they closed at 5 pm today!!!!!! I am handicapped and have to pay people to take me there because my husband works when they are SUPPOSE to be opened. I want to file a comp[laint against this store in New Kensington, PA. I have other people that are dissatisfied with this store also. Thanx for letting me vent. I love my phone tho.

Posted: Saturday September 20th, 2008 at 00:06 | Report This Comment

Cindy - Bayho

i guess this is just a blog for cricket wireless. well its a great layout and i guess it provides a lot of promotions for the cellular company. interesting blog will definatly go back to look at it. well i dont think ill be switcing to this cricket wireless anytime oson but im pretty sure they dont have their own towers and they borrow other carrier's towrs.

Posted: Saturday September 13th, 2008 at 15:43 | More Reviews From Bayho | Report This Comment

Michele

I was in one of your locations trying to get my phone fixed. This is the 3rd time that I have had to go and get my phone fixed and only having it for 6 months. The CSR was rude did not take the time to find out what was going on other than that at this time she could not help. I have spoke the CSR's on the phone several times due to I do not receive service at my home. That phone is what I use for my home phone so if I choose to use it I have to stand outside in the street to use my phone. When I brought that up I was told to go to Radio Shack and there is a device that I can buy that should help me use my phone at home. I pay for a service that I can not use and your company does not vaule their customers or choose to correct the problem or than tell me to go and buy a device to fix the problem. I pay 62.00 a month for a phone that does not work. On top of that the Bluetooth that I purchased to go with my phone has never worked. I will be looking for a new service since I have given your company serveral chances to fix this problem and no seems to care about helping get the problem fixed other than for me to spend more money for my phone to work. Where I live it says that the coverage is the best and I yet to see that. I am very dissatisified with the way that things have been handled. I will not ever use this service again after this month runs out I will be going to someone who wants to fix the problem and will be willing to take the time to listen to the problems other than to tell me to go and buy a device so that I can use my phone in my home.

Posted: Friday August 15th, 2008 at 05:55 | Report This Comment

Alex

Hey, this is Alex from Arizona. You know, last year I also had a website and I was also interested in getting sales and increasing my website revenue, this is kind of off the subject, but I just came across a company called Hot Search Marketing on a different blog: http://rateyourinternetmarketing.blogspot.com.

Have you heard about them? They're supposed to offer free seo and ppc management services and only charge for leads. I think this is awesome, and if it's true, I think you should check out their site at: http://www.hothelpsyousell.com.

Anyway, keep up the good writing and if you do try them out, shoot me an email or just write a post review about them.

I'll be coming back to your blog

Cheers!

Posted: Sunday August 3rd, 2008 at 12:15 | Report This Comment

Helen Margulis

I went on the web searching for broadband service. Cricket looked good and the price was right. I called and gave them my zip code, told them I needed broadband service when I travel with my laptop so I wouldn't need to tap into someone elses wi fi. They sold me the portable modem and I said I would be traveling and needed it by Thursday and paid for 2 day federal express. When I went to install it would not install so now I am on the phone with tech service and they tell me that I can not travel with this broadband it is only home base. The only way I could use it was to uninstall any other wireless service I already have and use it only at home. They gave me another number to call to get the RA # to return the device and for my refund. I call the other # and the man on the phone was appalled that the other person wouldn't help me and told me that I did not even have cricket service in my area and should never have been sold the device. Now they won't refund what they call an activation fee of $25 for a device I never activated and the cost of shipping it to me and I have to pay to ship it back. This company is the pits. Noone is authorized to help a customer and they act like nothing can be done. I am out $50 between activation fees and shipping for a product that was misrepresented to me. I think everyone should file an FCC complaint against this company. Oh, and the representative I spoke to told me that he receives about 50 calls per week on this same matter. They are scamming people and we, the public need to complain and get this company looked at by the FCC...

Posted: Thursday June 26th, 2008 at 22:41 | Report This Comment

meanmsdean

These faulty son of a btches at Cricket get on my nerves. From the store employees to the rotten automated system all the way to their incorrect English speaking so called management. Their service drops calls in my apt. (central phoenix), they charge you to pay your (by phone or in the store) bill, they hit you with all kinds of fees including a reconnect bill if your bill is a couple days late (keep in mind your phone does not have to be off or suspended to encounter this fee). They have no respect for people AT ALL. They cld care less how you feel, the customer has no value with this company it's either pay or kick rocks to the next company.

Posted: Tuesday May 13th, 2008 at 12:28 | Report This Comment

Karen

On December 24, 2007 I went to a Cricket store in Murray UT to purchase a phone and begin service for my daughter who has Down syndrome. I should have seen the signs about your service right there and walked out. The store was very busy and there was only one employee. The many customers werenâ��t there to start service, but to get problems fixed. After over an hour wait I finally set up service for my daughter, who was tickled to get her own cell phone on Christmas morning. On Jan. 2, 2008 I realized I would be out of town when the first bill was due so I wrote out a check for $69.04 for two months service. Since I didnâ��t have a bill yet, I mailed it to the store where I bought the phone. Then on Jan. 28 I mailed in a regular payment. The next day I received a bill for two months past due payments. I called the phone number on the bill and after giving information to your frustrating automated service, it told me my phone had been discontinued
When I finally got a live â��serviceâ�� representative and explained the problem, his accent was so heavy that I couldnâ��t understand him. Instead of transferring me to another person, he told me to hang up and call again. Instead I called the bank to see if either check had cleared, but they hadnâ��t. Then I tried calling the store in Murray, but the automated voice said that the mailbox was full and to hang up. I certainly wasnâ��t going to drive across town and spend hours trying to get help, so I called your help number again.
Again I got someone with a heavy accent and after a frustrating experience of trying to explain my problem for the second time, I asked to speak to a supervisor. For the third time I explained my problem and asked for the phone number to the Murray store. When she gave me the same number I asked her what number she would call if she wanted to get in touch with them. She didnâ��t understand me and when I asked her what I had to do to get my phone turned on again she said I had to show a receipt of payment. How could I when I mailed both checks in. Then she told me that the Murray store doesnâ��t accept checks.
Good customer service, which I didnâ��t receive from your service number or store, would have been for the Murray store to either call me to say they donâ��t accept checks or to forward my check to the payment center. Apparently you donâ��t believe in good customer service because I never received it. I went to the bank and paid $40.00 to put a stop payment on both checks. My sweet daughter is very disappointed to lose her cell phone..
You have lost a good customer, as well as potential customers when I tell people about my experience.

Posted: Friday February 1st, 2008 at 10:09 | Report This Comment

V

NIGHTMARE THATS WHAT THIS IS CRICKET IS A BIG ASS NIGHTMARE. This is a terrible cell phone and bad cell phone services, terrible customer services. You wait on the damn 1-800-CRICKET line for about 30-45 minutes just to be told you have to go to the service store which is about 1 1/2 hours from my house. I went there 18 times waiting for them to get a battery in but it never happened. this is just the worst misktake I have ever made with cell phones. trust me I don't have enough room to bitch about what all they have done and it just makes me madder so I won't say no more. If you are thinking of getting this cell phone service I ask you to check in to others that are honest and helpful. Cause Cricket sucks big time. You will get nothing but the run around. But god forbide you better not be late on your phone. They get what they want but yet.... the hell with our cell phoned service problems what we need. Run now as fast as you can get the hell away from the cricket

Posted: Wednesday January 30th, 2008 at 21:17 | Report This Comment

sudip kafle

Join the group of cricket bloggers and lovers in blogcatalog. The name of the group is CRICKET.

Posted: Tuesday December 25th, 2007 at 10:40 | More Reviews From sudip | Report This Comment

sieta

Hi It is really good blog. i like all the posts. can u please post a blog about online mobile phone shop from where we can buy cheap mobile accessories like this shop. www.ishoppe.co.uk

Posted: Saturday October 27th, 2007 at 09:03 | Report This Comment

Donna

I had my Cricket phone for only a few days and spent all of those days on the phone with customer service trying to figure out why I wasn't getting a signal. Each time I called, they told me I was in a coverage area and just needed to reset my phone. After going through this over and over again, they told me the phone was defective and I needed to take it to a Cricket store for service. So... I drove thirty miles to find a store and when I get about a mile away from it, the phone got a signal and worked perfectly. The people in the store double checked the phone, reset it yet again, and then told me I DID NOT live in a coverage area. Called customer service AGAIN and was told AGAIN that I DID live in a coverage area - but finally they told me to just return the phone. I put everything back in the box and sent it back to them and waited a month. Now I have an email saying I am denied a refund because the phone is damaged.. Impossible! I didn't have it but a few days and didn't get to use it! Their own store checked it and said it was fine the same day I boxed it up to send it back! Not only do I NOT get the money back for the phone - but I also don't get back all the money I spent on the service that I couldn't use. The worst part is that I made two calls prior to ordering the phone to verify there was coverage here and was told both times that I absolutely wouldn't have a problem with getting a signal. They also told me to go ahead and order the phone and if there wasn't service for some reason, all I had to do was return it for a full refund.. Nice of them to send me a bill for the time they had the phone in their possession, too. This is the worst company I have ever dealt with and I will not be satisfied until they refund the money they stole from me.

Posted: Friday October 19th, 2007 at 14:41 | Report This Comment

George

I purchased my phone and waited one month only to find the warehouse never processed the order. On 6 different occasions I spoke to floor supervisors at their call center and not one could help. I was told I'd receive an email saying I could go to one of the stores and get a phone that way. Guess what?....The email never showed and instead they refunded my money rather than solve the problem at hand.

Posted: Monday October 15th, 2007 at 21:35 | Report This Comment

CHRIS GERSITZ

THIS IS BY FAR THE WORST CELL PHONE COMPANY IN THE WORLD!!I THINK THERE PHONE CENTER FOR CUSTOMER SERVICE IS IN THE MIDDLE OF THE CONGO,OR UNDER WATER SOMEWHERE SPEAKING A LANGUAGE THAT THE WORLD HAS YET TO DISCOVER!!!

THE WORST CUSTOMER SERVICE IV'E EVER EXPERIENCED.IN 30 DAYS TIME ,THEY HAVE MANAGED TO DOUBLE PROCESS MY PHONE ORDER, ACTIVATE TWO PHONES IN MY NAME SEND THEM WITH NUMBERS FROM ANOTHER STATE,I RETURN ONE IMMEDIATELY .THEY STILL BILL FOR BOTH PHONES EVEN THOUGH PHONE WAS RESOLD WITH SAME NUMBER, THEY HAVE NOT RETURNED MY 125.00$ FOR THE RETURNED PHONE AND NOW THEY SHUT MY CURRENT PPHONE OFF FOR NOT PAYING MY BILL EVEN THOUGH I HAVE AUTOPAY SET UP WITH TWO CREDIT CARDS ON RECORD.NOW THEY SAY IT TAKES UP TO THIRTY DAYS TO DISSCONNECT YOUR PHONES, SO NOW IM BEING BILLED FOR TWO PHONES THAT SHOULD BE TURNED OFF,WOW .OH YA AND THE 1-800-CRICKET NUMBER IS NOT ACESSIBLE IN MY AREA,AND THE STORES WILL NOT HANDLE ONLINE DISPUTES ,SO NOW IM LOOKING AT THE ONLY RESOLUTION TO MY PROBLEM IS A LETTER TO THE ATTORNEY GENERAL AND A A CONSUMER ALERT NOTICE TO CONSUMER AFFAIRS,I MAY NEVER GET MY MONEY BACK BUT AT LEAST I CAN GET THE WORD OUT ON HERE !!!!

Posted: Friday October 12th, 2007 at 10:36 | Report This Comment

Daniel

This is bullshit. I've had Cricket for about 9 months, didn't have any problems with anything.
Then, I acidentally sat on my phone and cracked the display screen. So I go to buy another one at a Cricket Kiosk in a mall. I won't get into the dipshits they hire to run these Cricket booths, but OMG retards!
So I tell them I need to buy a new phone and they try to charge me 119$ for the phone when it's advertised at 69.99!.
And I don't give a shit that the lower price is for new/first time customers. They should sell the phone for 69.99 because it's a piece of shit. Ot only that but Im a customer, shouldn't they be trying to keep me happy?
Fuck Cricket, time for a smear campaign big time.
And I'm calling my lawyer.

Posted: Thursday August 30th, 2007 at 13:31 | Report This Comment

CHRISTINE TAYLOR

FYI
I HAVE HAD NOTHING BUT BAD CUSTOMER SERVICE AS WELL AS BAD QUALITY CELL PHONES. I AM KEEPING CRICKET ONLY BECAUSE I HAVE NO OTHER CHOICE AT THIS POINT. BUT AS SOON I CAN BUT ANOTHER PHONE, WICH I PAID AS MUCH FOR MY CRICKET PHONE THAT IS A PIECE OF CRAP. I WILL BE SWITCHING CARRIERS

CHRISTINE

Posted: Monday June 25th, 2007 at 16:03 | Report This Comment

sial

nokia is best

Posted: Wednesday June 20th, 2007 at 01:30 | Report This Comment

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