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MSP - Managed Service Pretenders
Does anyone have bad experiences with their Managed Service Provider? Here is an old joke, which I’ll post since it’s April Fool’s Day: There once was a Managed Service Provider Salesman that had a product demos that could do all ...
Don’t Lay-off Employees for SaaS - Go Open Source
I’m going to get in trouble for writing this… Here’s an idea. Don’t lay-off your employees in favour of SaaS. Keep them and go Open Source and support their training costs. This isn’t a shameless plug for the Obama/H...
Canada’s “Geeks on the Way” Wins 2009 Stevie Award for Sales & Customer Service
Geeks on the Way Recognized for CRM Implementation & User Adoption Program of the Year LAS VEGAS–Geeks on the Way was named the winner of the CRM Implementation & User Adoption Program category in the third annual 2009 Stevie Awards ...
CRM in the Eye of Adversary Economic Climate
CRM in the Eye of Adversary Economic Climate In the current global economic recession, the market strategy of choice is customer retention, and customer service is a core ingredient in this pursuit. Indeed, Gartner reported mid 2008 that for the th...
drugstore.com Customizes Online Shopping Experience with Beauty Chat Using RightNow On Demand CRM
If you don’t think social media and IM or on-line chat isn’t important, think again. Read this press release from RightNow On Demand CRM. With the recession is full swing, you need to capture every client and convert as many sales as po...
Informatica Acquires Applimation
Expands Data Integration Platform Leadership by Incorporating Information Lifecycle Management (ILM) REDWOOD CITY, CA — Informatica Corporation, the leading independent provider of data integration software, today announced that it has signed ...
NetSuite Extends ‘Business ByNetSuite’ Program for SAP Customers Eager to Embrace the SaaS Revolution
Leading On-Demand ERP (Enterprise Resource Planning) Suite for Mid-Market Companies Helps Large SAP Customers Cut Costs and Relieves Them from Hefty Maintenance Fees and Upgrade Hassles Customers Deploying NetSuite to Replace or Complement SAP Reali...
Why CRM and Social Media is More Important in a Recession
The Recession is producing a cut-throat approach to sales. In the past, SaaS companies used to go after customers using a traditional hosted or shrink-wrapped software. Now SaaS is going after it’s own kind. I’ve read so many press releas...
Helpstream Announces Winter 2009 Release
New Release Offers Ground Breaking Community-Driven Service Functionality and Tight Integrations with Oracle® CRM On Demand and Salesforce.com Mountain View, CA — Helpstream®, the world’s first truly social customer service and relatio...
Salesforce.com Kicks Off the Year of Cloud Computing With Salesforce CRM Spring 09
28th generation release allows companies to more effectively grow their business without growing capital expense or headcount The Service Cloud transforms the quality and lowers the cost of service by leveraging expertise gained from conversations t...
SugarCRM Announces Sugar Authorized Learning Program to Provide CRM Best Practices
Levementum, Plus Consulting, Redpill-Linpro, Bhea Knowledge Technologies and iZeno Among Certified Partner Providers in North America, Europe and Asia CUPERTINO, Calif. - SugarCRM Inc., the world’s leading provider of commercial open source cu...
Offline Email Alternatives to Outlook IMAP - Gmail and Google Gears
Last week, Google introduced offline email with Gmail that’s IMAP and Outlook independent. This is a huge step forward, as one of the main reasons why I still use Microsoft Outlook is the ability to “store and forward” email and wo...
Knowledge-as-a-Service (KaaS)
How many types of INSERT_KEY_WORD_HERE-as-a-service exist? We all know of SaaS (Software), PaaS (Platform), IaaS (Infrastructure) & MaaS (Mobility) Now we have Knowledge as a Service (KaaS). Here is an interesting article on Knowledge as a Se...
IBM and iEnterprises Offer CRM Software as a Service to Help Smaller Companies Compete With Larger Rivals
ARMONK, NY - IBM and iEnterprises, are working with small and mid-sized construction companies to help them run their businesses more intelligently by reconfiguring their customer relationship management (CRM) systems via Software as a Service (SaaS)...
InfoWorld Honors Zoho With 2009 Technology of the Year Award
PLEASANTON, Calif..– Zoho today announced that its suite of online collaborative productivity applications won the “Best Office Alternative” category in the InfoWorld 2009 Technology of the Year Awards. Selected by InfoWorld Test Center edi...
Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand
Companies Looking for the Fastest Deployment and Lowest Upfront Cost Option Can Now Close More Sales inside of Outlook Using Prophet OnDemand REDMOND, Wash.–Avidian Technologies today announced the launch of Prophet OnDemand, the newest team ...
Gartner 2009 Forecast: IT Spending Flat, but Outsourcing will Grow
There were two interesting press releases from Gartner last week that caused mixed emotions in the IT world. The news was good or bad, depending on how you looked at it. 1. Gartner Says Outsourcing Will Continue to Grow in 2009 Despite Economic Slo...
Is LinkedIn the Next CRM?
Is it my impression, or did LinkedIn improve their services by creating a contact management system that looks and smells like a CRM? In the recent year, we’ve seen Facebook become the number 1 social media site that started to creep into the ...
DataForceCRM Guarantees Results or Customers Get Money Back, No Questions Asked
Low Cost CRM Software, High Value, Instant Success or your Money Back Enterprise Strength CRM for 10/user/month DataForceCRM a maker of sales lead management software and CRM (customer relationship management software) is starting a new trend in th...
Google Apps Premier Edition Allows Better Password Control
This is good news to users of Google Apps Premier Edition, like Genentech. The Premier version of Google Apps allows more control over the passwords that their users can choose. This applies to the whole suite of applications under Google Apps, inc...
Conjungo - Helping IT buyers Understand ERP, CRM, and VoIP
Conjungo, the UK’s largest independent technology information resource and search engine of technology providers, has launched three new “Go Understand” websites to help small business users understand technologies and then select the right pro...
SmartTurn Lowers Entry Barrier for Enterprise-class Warehouse and Inventory Management Software
Runaway success of company’s SaaS WMS and financial growth spur expansion into new San Francisco headquarters SAN FRANCISCO — 2008 marked a major milestone for SmartTurn as the leading On-Demand Inventory and Warehouse Management System ...
Salesforce.com Releases Service Cloud, the Next-Generation Solution for Customer Service
Salesforce.com releases Service Cloud, the next-generation solution for customer service Salesforce.com rolled out its next-generation solution for customer service. The Service Cloud is built on their existing Force.com platform and leverages the b...
State of the CRM Industry - What’s Hot and What’s Not
Local CRM Experts Share What’s Hot, What’s Not at Technology Association of Georgia (TAG) CRM Meeting ATLANTA — Bruce Culbert, CEO, iSymmetry and Chairman/Co-Founder, myCRMcareer, will join fellow panelists to discuss What’s Hot and What...
SugarCRM Announces Keynotes and Sponsors for SugarCon 2009
IBM, Microsoft, Research In Motion, Jigsaw, Levementum and Talend to Sponsor Commercial Open Source CRM Conference CUPERTINO, Calif.– SugarCRM, the world’s leading provider of commercial open source customer relationship management (CRM)...
Ebridge Software Eportal Now Compatible with Blackberry Storm, Blackberry Bold and Apple Iphone
eBridge’s web-based business transaction management software (ePortal) is now compatible with the Blackberry Storm, Bold and Apple’s iPhone. BURLINGTON, Ontario – eBRIDGE Software, the leader in business software integration solutions for EDI...
Salesforce. com - Great News in this Recession or Simply Arrogance?
Yesterday’s Salesforce.com outage resulted in several readers emailing me the story from the San Jose Mercury News titled The Recession, the Cloud and Salesforce.com. The feelings were mixed. Read on… With all the bad news about layoff...
Salesforce .com Outage - Cloud Computing becomes Black Clouds
Almost a million subscribers were “literally in the dark” today between 12:40pm - 1:25pm, according the system wide outage reported on http://trust.salesforce.com/trust/status/. No details were given. Some reports claim it was much earl...
CRM Software for Small Business InfusionSoft Raises $7.9 Million
InfusionSoft is a unique CRM package as it has a module for handling multi-tiered commission from affiliate products. They are better known for their CRM for Small Business, but their Affiliate/Referral Program Management is quite impressive. If yo...
CRM Help Desk Software Predictions for 2009
These 5 industries will continue to be hot topics for 2009, which is going to be a very lean year for small, medium and large businesses. Tech spending will be tightened and budgets will be cut. If you are looking to increase productivity without s...
