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CSN Stores

CSN Stores

http://csnstoresblog.blogspot.com/

CSN Stores is a niche market retailer with over 200 online stores. At CSN Stores, we specialize in furniture, mounts, home accents, home furnishings, bedroom furniture, and much more.

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Comments & Reviews

This blog is currently rated a 1.00 out of a possible 5 based on 5 comments.

1 stars Unhappy in AZ

I wanted a name brand of mattress pad with Outlast Fabric Technology. I ordered a Serta Perfect Day Mattress Pad. MattressPads.com shipped a different brand called TempAssure. Nowhere on the product was the Serta name displayed; in fact, it had no company identification at all- just a number on the law tag. There was no Outlast branding on the product either. (Before this purchase, I did not know how to recognize Outlast in a product- I had to ask the Outlast company itself- there is a visible honeycomb pattern underneath the top layer of fabric.) I contacted MattressPads.com and told them I was sent the wrong item. At first, they said they would ship me the correct item along with a return label so I would not have to pay shipping again. Later that day, they emailed me saying that TempAssure is the same thing as Serta Perfect Day and they would not pay for return shipping. Since I specifically ordered a name brand product that was pictured on their website and something else was substituted, without my advance knowledge or approval, I believe they should reimburse me in the full amount of the purchase. I also ordered a pillow. There are real problems with this product. There is no Serta or Outlast branding on the pillow itself- you can't see the Outlast honeycomb pattern inside so you don't really know if it's in there. (Before this purchase, I did not know how to recognize Outlast in a product- I had to ask the Outlast company itself.) This looks like any other standard pillow. The law tag on the pillow itself is not labelled as a Serta product- it's labelled "nVision." You have to connect the dots with a lot of research to find the relationship. According to nVision, they only put Outlast on one side of the pillow- the side with the blue stripe. Incidentally, there is nothing in the packaging that tells you to sleep on the side with the blue stripe- I learned that from a conference call with nVision. If you accept what you can't see- that the pillow actually has Outlast in it- what happens after you put on a pillow protector and a pillow case and you can no longer see the blue stripe? How will you know which side to sleep on? I think that is just poor, cheap design. If people are looking for an Outlast pillow, wouldn't they expect to find it on both sides? That was my expectation, and there is no mention that Outlast is only on one side of the pillow in the MattressPads.com website. Also, the fabric on the pillow was pilling right out of the bag.

The bottom line is, despite the fact that they sent the wrong thing, they refuse to reimburse for shipping. This is bait and switch, in my opinion. I have gone round and round with them over the phone and have gotten nowhere- do not do business with this company!

Posted: July 13th, 2009 | Report This Comment

1 stars Alfred Kaiser

I purchased a table from them. The box arrived clearly have previously been opened. The top was chipped when I returned it they claimed either I or UPS caused the damaged and refused to refund my money. There story has change several times. they even wanted me to fault UPS for the damage. Mean while there probably shipping this garbage out to someone else or selling it a discount. Since then I checked a sight called ripoff.com.Similar complaints have been filed. Stay away from them . In 25 years as an architect I never delt with such shameless crooks.

Posted: May 9th, 2009 | Report This Comment

1 stars stopthepower

Expect to be SPAMMED.

I have been receiving several spams per week since making the mistake of dealing with them. Okay, it's not much of a mistake since I expect to kill the email address.

Still, I don't think that I should have to kill an email address just because I made the mistake of dealing with a merchant whose ethics suppose that their customers should be spam targets. As one person pointed out elsewhere, they include email tracking bugs in their spams, which shows that the spam is not a one-off "accident".

Either that, or I'm just too stupid to not buy whatever they're spamming me about.

- Email Mailbox Filled

Posted: April 30th, 2009 | Report This Comment

1 stars tony

My experience with CSN reached new heights of surreal incompetence. The worst ever. Disinformation if not outright lies over shipping date. The product, in fact, never shipped for a variety of increasnig creative reasons (back orders, production break down, warehouse strike!) I will NEVER use them again.

Posted: February 10th, 2009 | Report This Comment

1 stars Shadee Malekafzali

This is my first and last order with CSN stores due to shipping problems. Not only was there shipping time long and the items not shipped together, but they couldn't meet a 4 hour shipping window and caused me to be late to work because of it. To me, that is the worst kind of customer service, not be able to deliver something on time. What a HUGE disappointment. When I called customer service, they pretty much gave me the, "it hapens," explanation. Well, it just so happens that I'll never order from CSN again and I suggest you don't either.

Posted: February 5th, 2009 | Report This Comment

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