Blog Detail
Customer Experience Managemetn
http://www.customerevangelism.blogspot.com
Observations and recommendations on Customer Experience Management.
- Added on: Jul 23rd, 2006
- Country: United States
- Language: English
- Listed in: Business
- Tags: business success retention tactics acquistion tactics marketing mix
Recent Posts
How to get customers to be even more loyal than your dog
Here’s a great new book on how to create a business that drives customer loyalty: “I Love You More Than my Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Time and Bad” by Jeanne Bliss.In fact, I love the book more than my ...
What Would Google Do?
This is a great question to ask – after all, Google is the fastest growing company in the world! However, this is more than a question -- it is a book by Jeff Jarvis.I love this book. I’m telling everyone I know to read it. The book cover offers ...
Make a roadmap for web 2.0
I like the points brought out in this article which points out that it is time for companies to embrace web 2.0 before web 3.0 arrives (not that everyone agrees on what that is yet).The article outlines 4 elements that can make web 2.0 efforts more e...
Welcome to Customers That Click
Welcome to my company website, take a look around and feel free to check out our blog at www.KimProctor.com or our Twitter at www.Twitter.com/RetainCustomers.in reference to: Customers That Click | Customers That Click (view on Google Sidewiki)...
Fun
I can't wait to see what people post in sidewiki for various company website. Fun!in reference to: Google Sidewiki (view on Google Sidewiki)...
Customer Experiences in Cancelling Service: Make it Painless
Let’s use the example of switching cable/phone companies as an illustration of what to not do and what to do when a customer wants to cancel your service. (This is based on my recent experiences.) Like many unsatisfied customers, I went searching...
