Blog Detail
Customers 1st
http://customers1st.blogspot.com/
There is no better investment right now than CUSTOMER- CENTRICITY. Experience the most results-oriented event where best-in-class corporate leaders and newly emerging customer champions share their knowledge for giving their most valued customers VIP TREATMENT every day in every way. At last, a customer-event that delivers an immediate ROI and the transformational results you need.
- Added on: Mar 27th, 2009
- Country: United States
- Language: English
- Author: IIR USA
- Listed in: Marketing Sales
- Tags: customer service customer loyalty call centers customer retention customer communication naccm
Recent Posts
Improving Customer Service Phone Skills
Here's an interesting post on the FuelNet blogs that details six tips for improving telephone conversations with customer service agents. After all, every phone call is important, so knowing how to provide good customer service is crucial. Here are t...
USAToday: Social media like Twitter change customer service
By now you've heard of companies in the United States harnessing the power of Twitter to fully connect with their customers. USAToday has a fascinating breakdown of the companies and what has and hasn't worked with Twitter and customer service. Socia...
Heart Based Service Expo
I just finished doing my seminar on the Heart Based Service Expo. What fun - my heart felt thanks to Lori and Raleigh for inviting me to take part in this extraordinary event.If you missed it and you want to listen in do this:Download your handout at...
Best customer service according to shoppers
The National Retail Federation spoke with 8,000 shoppers and asked which stores they believed had the best customer service. The Top Ten listed were: Amazon.com, Coldwater Creek, HSN, J.C. Penney, Kohl's department stores, Lands End, L.L. Bean, Nord...
Treat your Customers Right this Holiday Season
Here's five tips from the EConsultancy blog for holiday retailers on treating your customers right during this holiday season. Enjoy!1. Pay attention to price - Pay close attention to competing prices as customers will bargain hunt during this recess...
5 Ways to Flub Customer Service
Samuel Greengard of CIO Insight lists ways that even the biggest companies can flub customer service. He writes, customers are rarely satisfied with the service businesses provide. Understanding those complaints, as well as the processes and technolo...
