Blog Detail
Customers Matter
http://blogging.avnet.com/weblog/customersmat…
Fred J. Cuen was named senior vice president of customer and supplier loyalty for Avnet, Inc. shares his thoughts about customer interaction and service excellence.
- Added on: May 6th, 2009
- Country: United States
- Language: English
Recent Posts
Bruce Temkin’s “7 Keys To Customer Experience In 2010″
As we begin to wind down 2009, Bruce Temkin, Vice President & Principal Analyst at Forrester Research focusing on customer experience takes us into 2010….from his post Customer Experience Matters: “In the December issue of CRM Magazi...
What Motivates You?
I recently had the opportunity to attend the ASU Compete Through Service Symposium. During one of the breakout sessions, “Coaching For Service”, I listened to Dean Newlund, President, Mission Facilitators International, Inc. talk about ...
Lost ideas, lost opportunities…
A-Ha….there is a great post on Customer Connection from Leslie Pagel at Walker Information sharing how missing an opportunity to capture a customer’s idea in an immediate and simplistic fashion can make a difference – perhaps a game...
Loyal since 1992…
We’ve recently moved into a new house. I use the term “new” rather loosely as it was built in 1973. It’s new to us, not new to the neighborhood. In fact, neighborhood and yard is amazing. The gentleman who owned the ho...
“Official” Customer Service Week is Over
We just finished the “Official” Customer Service Week and just like Steve Curtin writes, “The Emperor Has No Clothes”. He raises an interesting point about how employees act when the company president is on-site versus not. ...
One Size Does Not Fit All…
Loyalty comes in all shapes and sizes. When you think of loyalty, you might think of a loyal companion – like a dog. You might think of a close friend or you might think of family or your country. Loyalty truly does come in all shapes and ...
