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  • 5 Ways to Orchestrate Serendipity

    Posted on Tuesday December 8th, 2009 at 17:05 in best practices

    I've been using the term 'orchestrated serendipity' for a while and that may make no sense.  Serendipity is supposed to be a happy accident so trying to orchestrate it is a bit of an oxymoron.  What I mean by it however, is that alt...

  • Achieving Swing

    Posted on Monday November 30th, 2009 at 17:21 in people, best practices

     I rowed briefly in college and it was one of the best team experiences in the world. The learnings and metaphors are endless in terms of how we work together in organizations and businesses.  The pinnacle of a rower's experience is when thei...

  • What\'s New in \'Social"

    Posted on Tuesday November 17th, 2009 at 10:43 in events, news commentary

    I was on a panel this morning with Mike Lewis and David Armano for Social Media Breakfast NYC titled Business is Social, Now What? (Thanks to Selina McCusker for organizing).  Maybe it is that we are at the end of conference season and I've bee...

  • It\'s the Trough of Disillusionment and So Much More

    Posted on Monday October 26th, 2009 at 17:03 in deep thoughts...

    We're in for an interesting ride. The social software market is going through a bumpy patch. The 'trough of disillusionment' is the third phase of Gartner's Hype Cycle and I think we are in its valley in the social software market...

  • The Social Media Fear Factor

    Posted on Tuesday September 29th, 2009 at 16:55 in practice, best practices, community management, social media management, e2.0, yammer

    For social media enthusiasts, it is sometimes hard to understand the trepidation and anxiety that social media engenders in others, particularly in the business world. The truth is - and this is coming from someone who is pretty immersed in......

  • The Opportunity Cost of Being Ungrateful

    Posted on Tuesday September 15th, 2009 at 21:28 in best practices

    In business contexts, where we are often paying for things and delivering products or services based on contractual terms, it is pretty easy to forget the social graces that we might otherwise employ. I certainly have been guilty of this......

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