Recent Posts Tagged With 'customer service'

• Mediocrity will Kill You – Dr. Drew’s Year End Sales Rant

  Posted on Wednesday December 30th, 2009 at 12:24 in relationships, communication, goal setting, Marketing, motivational, Networking, customer service, business opportunity, motivation, presentation skills, tradeshows, sales

  Each day I obtain a wealth of requests from individuals to receive free tips and articles. Unfortunately social media is a Latin term denoting free. Gaining access to free information is analogous to attending a trade show. It is humorous to see atte...

• Humbugged

  Posted on Thursday December 24th, 2009 at 14:52 in relationships, communication, goal setting, Marketing, motivational, Networking, customer service, business opportunity, motivation, presentation skills, tradeshows, sales

  In the last several weeks my mailbox has become rift with emails from individuals and organizations that desire an alliance. Coincidentally each foppish message body request me to do something. Items requested include, visit this website, reply to th...

• Seven Myths of Selling

  Posted on Thursday December 24th, 2009 at 11:54 in relationships, communication, goal setting, Marketing, motivational, Networking, customer service, business opportunity, motivation, presentation skills, tradeshows, sales

  With over 27 years in the field of selling, Stevens Consulting Group has encountered numerous selling myths. Many are so focused on closing sales but fail to avoid many of the trappings of ridiculous behavior. As I have stated in many of my posts 92%...

• Friends don’t let friends multitask

  Posted on Monday December 21st, 2009 at 16:27 in relationships, communication, goal setting, Marketing, motivational, Networking, customer service, business opportunity, motivation, presentation skills, tradeshows, sales

  Let’s face it: We’re all guilty of multitasking. And the madness has to stop. Come on, be honest. How many of us can refrain from incessantly checking our BlackBerry while attending an important webinar? When chatting with a client on the telepho...

• Online Program Offers 21st Century Tools for Sales Leadership Success

  Posted on Monday December 21st, 2009 at 11:04 in relationships, communication, goal setting, Marketing, motivational, Networking, customer service, business opportunity, motivation, presentation skills, tradeshows, sales

  In past generations a winning smile, tenacious follow-up and a strong work ethic were often the benchmarks of a successful sales career. However projections of a loss of up to 40 percent of the sales workforce by 2010 as Baby Boomers retire and the d...

• Dr. Drew’s Cold Calling Rant

  Posted on Saturday November 21st, 2009 at 13:43 in relationships, communication, Marketing, Networking, customer service, motivation, sales and marketing, Management, sales training, sales techniques, sales management, Business Development

  Quote of the Day “By failing to prepare you are preparing to fail.” – Benjamin Franklin Thought of the Day I was in the middle of a meeting yesterday when my cell phone rang. I do not typically answer any calls during a meeting but I inform...

• Dr. Drew’s Tuesday Sales Tip

  Posted on Tuesday November 17th, 2009 at 14:51 in communication, goal setting, Marketing, customer service, sales and marketing, Management, sales training, selling tips, sales management, Business Development, lead generation, sales tips

  Quote of the Day A man can be as great as he wants to be. If you believe in yourself and have the courage, the determination, the dedication, the competitive drive and if you are willing to sacrifice the little things in life and pay the price for th...

• Free 30 Minute Coaching Session

  Posted on Thursday November 12th, 2009 at 13:11 in relationships, communication, goal setting, Networking, customer service, motivation, sales and marketing, Personal Growth, sales training, sales techniques, selling tips, sales management

  If you’ve been struggling to close enough sales and you’d like a major breakthrough, then I’d like to invite you to take advantage of a special, “Split Second Selling” personal, 1-on-1 coaching session where we will work together to… =>...

• Sales Tip of the Day

  Posted on Wednesday November 4th, 2009 at 14:58 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  Quote of the Day Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength; mastering yourself is true power. ~ Lao-tzu Quotes from Tao te Ching Thought for the Day During times of recession the first item cut from...

• Muscle up Monday with Dr. Drew

  Posted on Monday October 26th, 2009 at 09:59 in relationships, communication, goal setting, Marketing, Networking, customer service, business opportunity, motivation, presentation skills, tradeshows, sales, leadership

  Quote of the Week Branding is no longer for Fortune 500 companies and Madison Avenue agencies with excessive budgets and inadequate tracking. Personal branding is about managing your name — even if you don’t own a business — in a world of misin...

• Tune Up Tuesday with Dr. Drew

  Posted on Tuesday October 20th, 2009 at 09:54 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  Quote of the Day In reality, serendipity accounts for one percent of the blessings we receive in life, work and love. The other 99 percent is due to our efforts. Peter McWilliams Thought for the Day While sitting awaiting a meeting to begin I ran int...

• Muscle Up Monday

  Posted on Sunday September 27th, 2009 at 20:05 in Marketing, Networking, customer service, sales training, referrals, sales tips, sales resources, trust, qualifying, getting things done, tip of the week, sales process

  Muscle Up Monday I attended a seminar last week focused on sales and marketing to a group of highly affluent and effective entrepreneurs. One thought hit me to help you for this week’s Muscle Up Session- Cause and Effect. To get you started for thi...

• Selling Nightmares

  Posted on Tuesday September 15th, 2009 at 17:15 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  Several weeks ago I dined with some friends at a very expensive steakhouse. This particular establishment was very intimate, the tables were placed close together. As my friends and I dined, we overheard patrons arguing with the waiter and then subse...

• Selling NIghtmares

  Posted on Tuesday September 15th, 2009 at 17:15 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  Selling Nightmares Several weeks ago I dined with some friends at a very expensive steakhouse. This particular establishment was very intimate, the tables were placed close together. As my friends and I dined, we overheard patrons arguing with the wa...

• When Good Sales Leaders Do Stupid Things

  Posted on Friday September 11th, 2009 at 08:01 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  There is an interesting trend arising in the sales world. For many years, organizations developed a practice of taking the best selling representative out of the field and promoting them into managers. However, the recession not only exposes weakness...

• Be Rich or Be Real

  Posted on Monday September 7th, 2009 at 10:23 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  Be Rich or Be Real In the last several months I have noticed a plethora of paid programming, everything from internet wealth to real estate. I am always flabbergasted about the numerous “experts” prognosticating instant wealth with minimal work. ...

• Pump Up Your Selling Skills

  Posted on Friday September 4th, 2009 at 10:02 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  During the summer I had some time to sit and listen to several sales calls conducted by representatives of several client organizations. While each representative attempted as much as possible to “sell” their products and services, they faltered ...

• Order of the Day

  Posted on Tuesday September 1st, 2009 at 10:08 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  I am in the midst of mentoring several individuals and entrepreneurs to perform better in their various roles. Our mutual focus is centered on sales and marketing efforts, and how to improve them. After 27 years of observing and counseling selling pr...

• Order of the Day

  Posted on Tuesday September 1st, 2009 at 10:07 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  Order of the Day I am in the midst of mentoring several individuals and entrepreneurs to perform better in their various roles. Our mutual focus is centered on sales and marketing efforts, and how to improve them. After 27 years of observing and coun...

• Marketing Secrets During Turbulent Times

  Posted on Tuesday August 11th, 2009 at 06:26 in Marketing, Networking, customer service, sales training, referrals, sales tips, sales resources, trust, qualifying, getting things done, tip of the week, sales process

  1. Focus on the customer Your biggest asset is key for revenue retention 2. Advertising Success Increase advertising as others cease 3. Increase communication Research proves success after volatility 4. Price equals value Increase fees and increase v...

• The Meaning of Sales Insanity

  Posted on Monday July 27th, 2009 at 14:05 in Marketing, Networking, customer service, sales training, referrals, sales tips, sales resources, trust, qualifying, getting things done, tip of the week, sales process

  Einstein stated that if you continue doing the same thing and expect a different result that is insanity. I was conducting some research for this blog post when I discovered the following from a recent CSO Insights report. “For the fifth year in a ...

• Want to be More Profitable? Consider a Divorce From Your Customers

  Posted on Monday July 27th, 2009 at 12:47 in customer service, motivation, sales management, practice management, chiropractic, trust, qualifying, getting things done, prospecting, cold calling, sales process, asking questions

  Let us face it: customers can be frustrating. They are demanding and wasteful and desire more from you than you already give. With the current economic turmoil many companies and professional services firms focus on one thing: new customers or client...

• Secrets of a Highly Motivated and Productive Sales Team

  Posted on Friday July 24th, 2009 at 12:07 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  One of the largest challenges of any sales manager is a motivated team. Managers typically inherit employees causing challenges between the different work philosophies. Managers seek alternatives to the morale and productivity challenges only to find...

• Investment Challenges

  Posted on Monday July 13th, 2009 at 17:02 in Marketing, Networking, customer service, sales training, sales techniques, selling tips, referrals, sales tips, sales resources, trust, qualifying, getting things done

  If you want to know what gets the doctor steamed about buffoonery in organizations, then listen to Dr. Drew prescribe cures for organizational malice. Dr. Drew knows that investments in vital assets are key but not everyone else has a similar attitud...

• Selective Memory

  Posted on Monday July 13th, 2009 at 11:48 in Marketing, Networking, customer service, sales training, sales techniques, selling tips, referrals, sales tips, sales resources, trust, qualifying, getting things done

  I am watching the Discovery Channel the other day watching an interesting program about goldfish memory. The Discovery Channel’s popular show Mythbusters tested rumors that goldfish only had a memory span of 8 seconds. Long thought to be true, ...

• Food Fight

  Posted on Wednesday July 1st, 2009 at 10:10 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  I had the opportunity to meet a dear friend for dinner at a local steakhouse near my home. As we were seated, Danny Devito’s twin greeted us. Oscar aka Danny took almost 25 minutes to return to our table taking drinks and our meal order. Mind you t...

• Cures for Chiropractors

  Posted on Friday June 19th, 2009 at 11:59 in Marketing, customer service, sales and marketing, Management, sales, sales training, sales techniques, selling tips, sales management, Business Development, sales tips, sales resources

  (St. Louis, MO)  Business expert, Dr. Drew Stevens provides cures for new chiropractors just starting a new practice. One of the most important concepts for entrepreneur business survival is having an articulate strategy that provides the vision a...

• Sales Advice from Dr. Drew

  Posted on Friday June 12th, 2009 at 09:48 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  One of the many facets of my expertise is coaching others in their respective business. In the last several weeks several individuals have approached me with concerns about their business and as any good coach listens, he notices patterns. Here are s...

• Build brand equity

  Posted on Thursday June 11th, 2009 at 11:34 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  Drew and other experts offer tips on building brand.  Here is a post by Ken at FuelNet. A crisp new dress shirt is not going to make you stand out on a busy intersection in Manhattan — you’re just another face in the crowd. The same can be said ...

• Sales Techniques that Pump Up Your Presence

  Posted on Thursday June 11th, 2009 at 10:57 in relationships, communication, goal setting, Marketing, Networking, customer service, motivation, presentation skills, tradeshows, leadership, Personal Growth, sales training

  By Drew Stevens PhD Whether you own a business or simply sell for a living, it is imperative to be known. Name recognition is the method in which brands are built. The notion of brand building begins with the knowledge that everything in business sta...