Blog Detail

Effective CRM Consulting

http://www.effective-crm-consulting.com

Contrary to popular belief, CRM is not software.
In fact, Effective CRM is all about knowing your
customer, developing a strategy to keep them and
locating new customers that look just like your
best customer. Does your software do that? It's
not a trick question...

• Added on: Oct 13th, 2008
• Country: United States
• Language: English

• Author: Mike Boysen
• Listed in: Business Software
• Tags: Strategy CRM planning customer relationship management

Recent Posts

• 42 Indeed...

  Posted on Wednesday December 23rd, 2009 at 19:17

  Scary as it may sound to you, I had a similar idea this morning while showering (too many details? sorry). I thought that 42 was the answer to our ...

• The Answer to "Where Are the Social CRM Opportunities" is 42

  Posted on Tuesday December 15th, 2009 at 18:17

  Where are the Social CRM opportunities. An advanced, yet simple answer (42) is the key to everything, if we can just figure it out. ...

• The Social Components of CRM Part III

  Posted on Monday December 14th, 2009 at 12:07

  The final piece of the question, Will the Social Components of CRM Have an Impact on Business? ...

• Another Comcast Fan

  Posted on Monday December 7th, 2009 at 19:24

  Comcast is the result of a much larger problem which has been around for decades and may do more damage to our economy long term than all the ...

• Very disloyal Comcast Customer

  Posted on Monday December 7th, 2009 at 08:03

  Your situation may be in somewhat of a minority now that phone companies like ATT can provide cable television service. For now, Comcast is still ...

• Comcast\'s Inside-Out Business Process Means A Poor Customer Experience

  Posted on Sunday December 6th, 2009 at 10:48

  Comcast's Poor Customer Experience can be tied directly to their Inside-Out business process ...

Comments & Reviews

This blog is currently rated a 5.00 out of a possible 5 based on 1 comment.

Jeff

I wish I had found this site a long time ago. I may need to revisit this since my company's CRM project has been a miserable failure.

Posted: November 10th, 2008 | Report This Comment

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