Blog Detail
Improve Customer Experience
http://customer.ology.com
Customer experience management tips for everyone. Improve customer service, employee engagement, internal customer relationships, customer loyalty, and customer lifetime value.
- Added on: Oct 28th, 2009
- Country: United States
- Language: English
- Author: Lynn Hunsaker
- Listed in: Marketing Sales
- Tags: customer service customer satisfaction customer experience management customer relationship skills
Recent Posts
Loyalty is Not Just for Customers
Customer loyalty is important to business success. Profitability of customer retention is pretty much common knowledge. So companies do a lot to encourage customer behavior that favors their brand, to increase: - Purchase frequency and volume ...
Double-Check Assumptions & Motives to Improve Customer Experience
When a customer asks you a question, do you double-check your assumptions about their intended outcome? So often we take customer inquiries at face value, or simply assume we know what is meant. No matter what your job, you have customers, and clar...
The Art of Listening, for Customer Experience Improvement
Curiosity is the key to great listening skills that improve customer experience. When you’re truly curious about your customer’s opinions, expectations and requests, you’ll find the customer to be more pleasant, interesting and fu...
To Improve Customer Experience, Help Me Help You!
You’ve heard of garbage-in, garbage out, right? It’s amazing how often work teams put up with substandard inputs “thrown over the fence” from groups they rely on for information or materials to do their work. Faulty inputs l...
Inventing Great Customer Experiences
Every person in an organization is needed for customer experience innovation. That’s because customer expectations and competitive offerings are always on the rise. Your processes, policies, skills, and motivations have a lot to do with keepi...
Building a Customer-Centric Culture
CLICK HERE FOR INTERNET RADIO VERSION What Does it Mean to be Customer-centric? To have the customer’s best interests as the focus of your attention — not to be pre-occupied in your own interests at the customer’s expense. ...
