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Information Security Short Takes

Information Security and ICT Strategy Analysis and Tutorials

Is the Phone Working? - Alternative Telephony SLA

Posted on Friday August 15th, 2008 at 04:08 in sla, information strategy

Telephony costs are one of the main targets of cost cutting in many large companies. In this effort, the companies are turning to alternative voice providers, who offer much cheaper calls and more flexible services. But, these new operators are using...
5 SLA Nonsense Examples - Always Read the Fine Print

Posted on Monday July 14th, 2008 at 04:32 in sla, information strategy

I've had the opportunity to review several poor Service Level Agreement (SLA) contracts, which include clauses shielding the provider as if they are an endangered species. These clauses are usually masked under "general clauses" or fancy legal lingo ...