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IQ Services

IQ Services

http://iq-services.blogspot.com/

IQ Services is a leader in load testing and availability monitoring for contact center and e-commerce business solutions.

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  • So what do you learn?

    Posted on Tuesday November 3rd, 2009 at 11:13

    In my last blog, I talked about test setup and the value of collaborating during the early stages of test planning – even when you’re just talking about who needs to do what and when.Clearly the setup process has a lot to do with success. But the...

  • The Unexpected Benefits of Contact Center Load Testing Setup

    Posted on Tuesday October 27th, 2009 at 12:46

    Launching a new contact center? Preparing to load test it to make sure it works? It isn’t just about throwing 100 or 1,000 or even 10,000 calls at a solution to see what happens. That’s taking the “let’s see if this breaks it!” approach,...

  • The Canoe Approach…Priceless

    Posted on Tuesday October 20th, 2009 at 09:09

    Over the past four decades, I’ve worked with customers who purchase products and services from communication companies. One of the most important things I’ve learned from working with these companies and customers is what I call the “canoe appr...

  • It is Customer Service Week!

    Posted on Wednesday October 7th, 2009 at 15:01

  • Would you deliberately redline a Porsche?

    Posted on Monday September 28th, 2009 at 14:41

  • HeartBeat™ by the numbers

    Posted on Friday September 18th, 2009 at 16:07

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