-
Posted on Saturday September 26th, 2009 at 14:03 in celcom broadband
During the past festive week in Malaysia, I experienced a week-long of slow and/or non-connectivity from my broadband service provider - CELCOM. I spoke to its Customer Care reps five times and was utterly dismayed by their responses and logic every ...
-
Posted on Saturday August 8th, 2009 at 06:19 in iso 9001:2008 audit
Here is a sample procedure for ISO 9001 Internal audit. Get your ISO 9001:2008 Documentation at the blog...
-
Posted on Thursday August 6th, 2009 at 04:45 in management review
Top management reviews the quality management system at planned intervals in order to ensure its continuing suitability, adequacy and effectiveness. This review includes assessing opportunities for improvement and the need for changes to the quality ...
-
Posted on Thursday August 6th, 2009 at 04:21 in internal communications, management representative, qms committee, quality representatives
The Management Representative is appointed by the top management of an organization. Irrespective of other responsibilities, he/she is responsible and has the authority in ensuring that processes needed for the quality management system are establis...
-
Posted on Thursday April 30th, 2009 at 03:28 in customer satisfaction, legal requirements
The ISO 9001 serves two fundamental purposes:It demonstrates your organization's ability to meet all customer and legal requirements related to your products, which includes all goods and services; andIt aims to enhance your customers' satisfaction t...
-
Posted on Wednesday April 8th, 2009 at 02:32 in facts about iso 9001:2008
Preparation of ISO 9001:2008The ISO 9001 international standard was prepared by ISO's technical committee, aptly called ISO TC/176 , Quality Management and Quality Assurance, Subcommittee SC 2, Quality systems.The latest revision of ISO 9001 was offi...
Nik: You should just specify the quality policy (somewhere - manual or Procedure/Work Instruction, etc.) on the customer data that you collect. And then make sure that they are complied with by the QMS. That's it.
Venkatesh: Thanks bro.
Regards,
Ismail Latiff
Posted: November 4th, 2009 | More Reviews From iml | Report This Comment