Blog Detail
ITSM Uncovered
http://www.itsm-uncovered.com
ITSM from where the rubber meets the road. Intended to take you from the book into the daily lives of those who are charged with implementing IT Service Management and ITIL.
- Added on: Jun 15th, 2009
- Country: United States
- Language: English
- Author: Rik Jones
- Listed in: Technology Small Business
- Tags: technology small business Management service itil itsm
View More Recent Posts
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Life of an Incident Manager
These are conflicting phrases that somehow compliment what I do for a living. I am an Incident Manager. That basically means that when things break, I get the call and try to coordinate it to a functional state. Not that I actually do anything, I ...
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Maintenance Violations
Why is it that every time I seem to be into working on something when my machine decides to want to restart due to some system maintenance installation that occurred in the background. Is there not some way for these automated maintenance scripts to...
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More with less
Implementing IT Service Management is like baking a cake. There is a basic recipe, but can be whipped up in any manner the pastry chef decides. Like a recipe, baking up a good batch of ITSM cupcakes requires a list of ingredients which is where frame...
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Manage your business… LEAD people
It seems that in the course of one’s life, there are individuals who inspire, guide, motivate and challenge you to push yourself past the realm of what you believed you were capable of achieving. You trusted them, you watched them in action, and yo...
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Thought for Change
A scheduled change is only a scheduled change if people know about it! ...
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New World Order
the only individuals who are living in this space between the business and technology are the ones who already have the skill set needed to fill a more strategic role in the organization....
