patty from Mass
I have had this 3 cup size maker since Christmas. It continues to give me problems. It starts giving you 1/2 cups, then when you take cup away, the other spills all over the counter. Then you descale it, but after ~2-4 cups, the descale light comes on again, then you descale it again, it last a few days or sometimes a few cups. So in less than a month, I have now descaled 3 x's. During this time, sometimes the water puts 1/2 in cup and 1/2 back in to water reservoir. I have called Customer S several times. They have me pull things apart, use a toothpick on several parts, then I test it a few times with plain water and a K cup. Next day, problem is back again. They also tell me to use pin and poke hole in K cup before I put it in machine. Machien still malfunctioned. During trouble shoot, I'm told to twist K cup holder off. I do and it breaks. They promise they will send me a new one right away. A week later I get a "new reservoir"??? Can't even get replacement parts right. I Call again, because it is not working after last troubleshooting, I'm told to plug in outlet 1/2 way, hear a "click", pull it out; then repeat 10 times. Never clicked or made a sound when I tried that. Now I have been without a coffee maker for a month. I only use this maker ~3 days/week and turn it off on the 4 conseq days I don't use it. Other huge issue I have is you have to explain everything, everytime, to everybody that they transfer you to. I reply "read notes from my last 2 calls". They reply, we are not allowed to read someone else's notes. So you have to start all over. One rep tells you if prob reoccurs, they want machine returned to analyze it, but will replace it. The following week, the Next CS call they tell you to do something else. I am very unhappy with this machine or I have just gotten a lemon and I am tired of wasting so much time on the phone with multiple Keurig people. Once month is long enough.wasting. always tell me to do something new, but the problem never gets solved. I feel I have a lemon, or the machine is just an inferior product.



coffee mom
Sue
I am getting ready to return the second 3-cup Keurig coffee maker to Bed Bath and Beyond. Problems with both are partial brewed cups. Also, this last machine quit making coffee all together.
Keurig may be rated high but as far as I'm concerned they sell a substandard product.
Don from Illinois
Posted: November 26th, 2009 | Report This Comment