jciepiela
HP computer service plans aren't what they claim to be.
I bought my laptop on 11/08 and later after a friend's laptop was dropped and broke. I researched the service plans offered from HP, and decided on a 1 year Accidental damage plan on 3/21/08 which I was informed that is was a full year plan from the date of purchase of the extended plan. I used the plan several months later for a damaged screen and was very happy with the service. I inquired if I needed to buy a new plan since I made a claim on this, much to my surprise I was informed that it was not a single use contract. So I went along using my computer till Friday when I noticed my whites where pink, and the images where wavy. I called HP support to request repair service and was informed that my laptop was out of warranty and that the plan I bought began the day I bought the computer some 5.5 months earlier not from when I bought the plan as I was told. I went around and around with HP tech Support for 3.5 hours and was hung up on, transferred from person to person and given witty comments like “Do you know how to dial and extension on a phone?” I commented yes and then the response was “well, can you dial that phone extension direct or do you need to dial the phone number first?” “after all sir, what you bought was a extension of you factory warranty which ended in 11/09” I then decided to ask him a the following question,
When you use a pay phone and deposit your money, you are able to talk for a certain length of time. At some point a voice asks you to deposit a certain amount of money to continue the call for a specified length of time. Right? The Tech agreed, so I asked him if the time is from that point forward or retroactive from when the call started? Well, he didn’t like that and changed the subject back to the warranty was expired.
I am currently waiting for a Account Manager to call me and I still have a pink screen
good job bro
Posted: April 24th, 2009 | More Reviews From putralubis | Report This Comment