Recent Posts Tagged With 'customer service'

• Is Your Email Communication (or Lack of It) Costing You Sales?

  Posted on Tuesday June 3rd, 2008 at 11:01 in Communications, customer service, email

  Mario Sanchez-Carrion of Shoestring Branding has posted an excellent story on his blog on How to Handle Customer Email. I thoroughly enjoyed reading Mario’s post. It’s not only well-written, but entertaining. In essence, it details Mar...

• The One Phrase on Your Web Site That Might Have Visitors Rolling Their Eyes

  Posted on Friday May 30th, 2008 at 18:41 in customer service, copywriting, web site copy

  For 5 years, I belonged to an online consumer confidence/business ethics web site. The owner of this company promised to hold all members to the highest standards of business ethics and customer service. In turn, my membership was supposed to promo...