Recent Posts Tagged With 'call center'

• The Wrong Jao

  Posted on Monday March 9th, 2009 at 03:31 in Personal, call center

  This month is our team's month and we're calling it GradQAtion Month. Basically, this is just a program to increase (fingers crossed) the QA stats of the agents. We decided to hang small diplomas and black caps with yellow tassels on the ceiling so w...

• Being A Sport

  Posted on Tuesday February 24th, 2009 at 04:27 in Personal, call center, davao city, people's park, tata benito's

  On one hand is the Aux Sportsfest. Call center agents from locally-based centers were gathered at People's Park on that glorious day. The sun was cooperating, hiding behind clouds and seemingly aware that we nocturnals have gone on too long without i...

• One Year

  Posted on Thursday February 12th, 2009 at 23:20 in birthday, call center, sutherland

  February 11. It was exactly a year ago when we signed up our contracts as call center agents. We were Wave 5A and we called ourselves Team Orgy, simply because of our hedonistic urges to kiss and do body shots, without regard to sexual orientation, w...

• What is QA?

  Posted on Friday December 26th, 2008 at 19:24 in call center

  I wanted to send somethings to the agents assigned to me so I started writing this. It got too long though and I failed to see the sense in sending this one so I didn't. Posting this here instead... :)Quality Assurance, or QA, is that set of activiti...

• Family Day and What-Nots

  Posted on Sunday December 21st, 2008 at 05:29 in call center, sutherland, christmas 2008

  Wanda and I found myself at Victoria Plaza after shift, going through different shops and still deciding what to buy with the budget given to us for our program's Family Day/Christmas Party. We were there to buy prizes for our major awardees, for awa...

• Simbang Gabi: Budbud at the Office

  Posted on Tuesday December 16th, 2008 at 20:41 in food, call center, simbang gabi, christmas 2008

  The Simbang Gabi, signals the coming of Christmas for most Filipinos.Simbang Gabi is one of the Spanish-influenced traditions still widely practiced here in the Philippines. The word literally means Night Mass (technically it is dawn). So for nine da...

• Where's The Turkey?

  Posted on Sunday December 14th, 2008 at 05:11 in call center, team orgy

  I grabbed the chance of having a thanksgiving party together with my fellow QA passer, Gwen, without batting an eyelash. How else could I get luckier? In a moment's notice, her mom had took on the responsibility of organizing a party to celebrate, we...

• Bliss

  Posted on Thursday December 11th, 2008 at 02:49 in Personal, call center

  I got IT....

• Pass/Fail

  Posted on Wednesday December 10th, 2008 at 05:30 in Personal, call center

  In a fit of ill-prepared imprudence (am I ready or good enough?), I applied for the post of a Quality Analyst. This morning was my interview. After it, I wallowed in 5 minutes of intense hopelessness. I knew in the deepest of my heart that I messed i...

• Counting My Blessings: Juventus: Picobello, Twilight and Mia Piace

  Posted on Wednesday December 3rd, 2008 at 23:45 in call center, davao city, twilight, picobello, redhorse, gaisano mall of davao, team juventus, rizal promenade, brewedcaster, gaisano south mall, yukemie, mia piace

  The end of the month of December signaled another change in my hectic-but-not-too-exciting work life. It is the time that we have to quit our special team, Juventus, to be displaced to another- hopefully refreshed and now more equipped to handle cust...

• Back to Back Party!

  Posted on Tuesday November 25th, 2008 at 15:32 in beer, call center, dayoff

  Sutherland Global Services, my BPO employer, celebrated its annual day last February 22 at The Venue. There were moments of boredom (some speeches can really bog down a program) but for most of time, it was fun (Madame Chaka, keep your fake boobs in!...

• Sup Call

  Posted on Wednesday November 19th, 2008 at 14:42 in call center

  It's raining once again on this fine beautiful Thursday, and I've been lucky enough not to get caught in it and reach home just in time before it really started. I can certainly smell and feel Christmas but aside from the cool smoggy air, I've receiv...

• Juventus Post-Shi(f)t Huddle

  Posted on Sunday November 16th, 2008 at 06:13 in call center, jollibee, dayoff, team juventus, cogot

  To foster a friendlier team environment , A-Bay which also goes by the name Team Juventus, ate at Jollibee-Bolton for breakfast after a rigorous 5-day shift of taking calls from usually irate customers who are either asking for a refund or wants tech...