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Recent Posts
Technical Documentation Know-how
A few days ago I received an email about a new website. I’ve seen it mentioned on other blogs but think it’s worth repeating as there is some useful information there. I am contacting you because I have just thought that maybe a post abou...
How to Write
What a wonderful group of people you are, my dear readers and fellow Twitterers. I asked for some suggestions as I’m pulling together a short, internal, workshop covering some simple techniques and tips for the “non-writers” in our ...
Writing techniques
How do you get started? Faced with that pristine new document, all that whitespace, what do you generally do to start writing that document? Like most companies, we have a number of people who create content in a number of different styles and format...
Why I am a Technical Writer
Having been in a bit of a lull, I recently asked those who follow me on Twitter what I should blog about. This post is in response to a suggestion from Peter Anghelides who replied: “Blog about why you became a technical author?” Which is...
Numbers game
Better documentation lowers support calls, is a widely held assumption and one I’m hoping to prove in the coming months. With our new knowledge centre in place, and Google Analytics tracking how many people are visiting it, I’ll soon have...
Access is good
Yesterday we launched a new version of our developer community website. It doesn’t have many ‘community’ features as yet but that’s all to come. One thing it does now have is an HTML version of all of our product documentatio...

