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Recent Posts
How soon is now?
How early do you get involved in a project? At the start? Part way through once the scope has been set? Or once the design has been agreed? Or do you swoop in at the end and document whatever you find? One common complaint a lot of technical writers ...
On taking notes
I have been remiss at writing new content for this blog, and whilst this topic isn’t one that I said I’d post about (those posts are coming, I promise), it’s something I was discussing yesterday and so is at the forefront of my min...
What next?
Last night, around 3am, I woke up. I lay there in bed wondering why I’d woken up and as my mind started to churn I realised I was very very awake. In flooded four things I’ve been thinking about for some time, all of which are related but...
Author-it & Word
A teeny tiny gotcha that I thought I’d mention here. I can’t find explicit mention of it in the Author-it Knowledge Center and it’s tripped me up a bit. Quite simply, and I realise these will sound obvious, make sure everyone who is...
Dumping the manual
I honestly can’t remember the last time I picked up a user manual, an honest-to-god paper book of technical documentation. Actually that’s a lie, it was just last week when i was tidying up. I picked up several user manuals and moved them...
Selling ourselves
Like many, I struggle at times with a common perception, one which was highlighted to me yesterday by a colleague. Like most team leads/managers, I have a lot of tasks that aren’t purely focussed on the creation of information. I don’t do...

