Blog Detail
Rizwan's Blog: Multi-Channel Thinking
http://multichannelthinking.blogspot.com
Thoughts and strategies on multi-channel, customer-centricity and user engagement. Also business strategy, management, innovation and social networking primarily for the retail sector.
- Added on: May 13th, 2008
- Country: United Kingdom
- Language: English
- Author: Rizwan Tayabali
- Listed in: Business Innovation
- Tags: business Branding social networking retail multi-channel customer-centricity
Recent Posts
Pointing Fingers Will Damage Your Credibility
I was recently involved in a customer service experience that reminded me just how badly a company can damage its brand by trying to pass the blame on to others. Here's the example...On Monday I was offered a phone upgrade from O2 and accepted it. Th...
Industry, Online, Consumer and Mobile Trends in Retail 2009
With the standard flurry of predictions at the start of every year, it's always hard to pick out the value from the vast swathes of text that fill up the multitude of published articles. To make it easier I've distilled out some pointers towards what...
Could The Retail Industry Save Itself Using Game Theory?
In my previous post on whether the Christmas Sales have destroyed hopes of a retail recovery, I discussed how retailers have exhibited classic non-cooperative behaviour. By focusing only on individual interest and survival, their collective actions h...
Have the Christmas Sales Destroyed Hopes of a Retail Recovery?
It is finally January and the industry is slowly recovering from the Christmas frenzy. The smoke is clearing to leave retailers facing the start realities of 2009, and the January slowdown is giving businesses time to reflect on the follies of collec...
Is The Future Of Business Going To Be Telepathic Technology?
Let's kick off 2009 with a bit of exciting futurism! Here's an interesting talk on advances in cyborg technology and what it might mean for business.Is the future of business going to be telepathic technology? Will people be able to pay for stuff sim...
Facilitating Innovation Through Knowledge
A key element in the success of organisations is their ability to capture, manage and share knowledge, learning and best practice amongst the workforce. However knowledge is often confused with information, and thus organisations typically address th...
