Blog Detail
SupportIndustry.com Blog
http://supportindustry.blogspot.com/
The SupportIndustry.com blog provides readers with access to the latest industry buzz, what the research analysts are saying, and an in depth look at the tools that are shaping the Service and Support industry.
- Added on: Oct 24th, 2007
- Country: United States
- Language: English
- Author: Carolyn Healey
- Listed in: Technology Software
- Tags: customer service CRM help desk customer support knowledge management it market research
Recent Posts
Employers Increasing Use of Social Media to Reach Employees in Challenging Times
In order to communicate messages to workers in a complex business environment, a majority of companies plan to increase their use of social media in the coming year, according to a survey by Watson Wyatt, a global consulting firm.Almost two-thirds (6...
Amid the Downturn, Firms Look to Information Technology to Restore Strength
A majority (72 percent) of business and information technology (IT) executives say their organizations place greater value on the IT function today than they did before the economic crisis. What's more, they view IT as an important part of their eco...
IT Organizations Finding More Green in Their Wallets
New research from IDC finds that IT organizations are recognizing increased benefits -- more than originally thought -- from implementing green initiatives and buying intelligently. Applying metrics to how the environment is reshaping the IT lifecycl...
Despite Difficult Economic Backdrop the IT Support Industry Working Hard to Maintain its Commitment to Service and Support
HDI, a membership association for help desk and IT service and support professionals, announced the 2009 Annual Practices & Salary Report, a comprehensive study that presents an overall look at the state of the IT support industry. The report ...
IT spending to recover in 2010
Goldman Sachs' latest IT spending survey is out and it looks a tech-spending recovery is on the way for 2010. To a large extent, the data suggests not so much that spending is dramatically higher, but that it has normalized at pre-recessionary growth...
Speech Analytics Market Continues to Grow
DMG Consulting LLC, a provider of contact center and real-time analytics market research and consulting services, has published the 2009 - 2010 Speech Analytics Market Report.Speech analytics has been one of the fastest growing contact center technol...
