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SupportIndustry.com Blog

SupportIndustry.com Blog

http://supportindustry.blogspot.com/

The SupportIndustry.com blog provides readers with access to the latest industry buzz, what the research analysts are saying, and an in depth look at the tools that are shaping the Service and Support industry.

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  • Employers Increasing Use of Social Media to Reach Employees in Challenging Times

    Posted on Tuesday December 8th, 2009 at 17:08

    In order to communicate messages to workers in a complex business environment, a majority of companies plan to increase their use of social media in the coming year, according to a survey by Watson Wyatt, a global consulting firm.Almost two-thirds (6...

  • Amid the Downturn, Firms Look to Information Technology to Restore Strength

    Posted on Monday December 7th, 2009 at 16:21

    A majority (72 percent) of business and information technology (IT) executives say their organizations place greater value on the IT function today than they did before the economic crisis. What's more, they view IT as an important part of their eco...

  • IT Organizations Finding More Green in Their Wallets

    Posted on Wednesday December 2nd, 2009 at 13:59

    New research from IDC finds that IT organizations are recognizing increased benefits -- more than originally thought -- from implementing green initiatives and buying intelligently. Applying metrics to how the environment is reshaping the IT lifecycl...

  • Despite Difficult Economic Backdrop the IT Support Industry Working Hard to Maintain its Commitment to Service and Support

    Posted on Monday November 30th, 2009 at 13:33

    HDI, a membership association for help desk and IT service and support professionals, announced the 2009 Annual Practices & Salary Report, a comprehensive study that presents an overall look at the state of the IT support industry. The report ...

  • IT spending to recover in 2010

    Posted on Monday November 30th, 2009 at 11:52

    Goldman Sachs' latest IT spending survey is out and it looks a tech-spending recovery is on the way for 2010. To a large extent, the data suggests not so much that spending is dramatically higher, but that it has normalized at pre-recessionary growth...

  • Speech Analytics Market Continues to Grow

    Posted on Friday November 20th, 2009 at 11:46

    DMG Consulting LLC, a provider of contact center and real-time analytics market research and consulting services, has published the 2009 - 2010 Speech Analytics Market Report.Speech analytics has been one of the fastest growing contact center technol...

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