Blog Detail
SupportIndustry.com Blog
http://supportindustry.blogspot.com/
The SupportIndustry.com blog provides readers with access to the latest industry buzz, what the research analysts are saying, and an in depth look at the tools that are shaping the Service and Support industry.
- Added on: Oct 24th, 2007
- Country: United States
- Language: English
- Author: Carolyn Healey
- Listed in: Technology Software
- Tags: customer service CRM help desk customer support knowledge management it market research
Recent Posts
Number of Companies Planning to Reverse Salary, Hiring Freezes Jumps Sharply
Approximately half of the companies that froze salaries and hiring in the past year now plan to unfreeze them in the next six months, according to the latest update to an ongoing series of surveys by Watson Wyatt, a global consulting firm. Neverthele...
CFOs to CIOs: Get Real
It's a Catch-22 typical of the conflicts businesses have faced amid the recession. They're looking to information-technology departments for efficiency and productivity, to be sure. But their retrenched budgets may strain their ability to make the fu...
2009 Agent Performance Management Findings Revealed
VPI, a global provider of interaction recording and analytics and workforce optimization solutions, announced the availability of the findings from the 2009 Agent Performance Management (APM) benchmark research on contact centers. Conducted by Ventan...
Gartner Says 80% of Enterprise Collaboration Platforms Will Primarily Be Based on Web 2.0 Techniques by 2013
While retaining secondary support for documents, 80% of enterprise collaboration platforms will primarily be based on browser-based Web 2.0 techniques by 2013, according to Gartner, Inc. As wiki-like collaboration techniques mature and gain more acce...
Study Reveals Empowered Consumers Have Sky-High Expectations When it Comes to Customer Experience
The fourth annual Customer Experience Impact (CEI) Report, a Harris Interactive study sponsored by RightNow, found that consumer expectations are high and delivering great customer experiences is critical. In fact, 86 percent of consumers have stopp...
IT Employee Confidence Index Up in Third Quarter of 2009
The IT Employee Confidence Index increased 4.4 points to 50.2 in the third quarter of 2009, according to a recent survey commissioned by Technisource, the technology placement division of Spherion Corporation. The survey reveals increased confidence ...
