Recent Posts Tagged With 'customer relations'

• Customer Relations Is Faith Based

  Posted on Monday July 21st, 2008 at 11:32 in Branding, Networking, growth, leads, Management, customer relations, referrals, roi, new business, centric, business growth, customer centricity

  Why Are You Trying The Impossible? Since I always stress the importance of customer relations, I often come across a problem with the desire to measure the return on investments. Especially larger companies often try to simplify their customer contac...

• Customer Satisfaction Sold Separately

  Posted on Tuesday July 15th, 2008 at 10:10 in Branding, Networking, CRM, Management, word of mouth, customer relations, customer satisfaction, conversion rate, customer retention

  Whenever I buy something that says "batteries sold separately." I calmly dream that this will be the store redeeming my basic faith in a company’s ability to seize the most self-evident opportunity for customer service. (I’m start...

• CRM Software is a Waste of Money

  Posted on Saturday June 7th, 2008 at 09:47 in CRM, Microsoft crm, Management, customer relations, customer satisfaction, harvard

  Customer Relations Management - The name has it completely right, Customer First, Relations Second, Management Third. So why is it then that we are constantly seeing this being about the company managing their information, their leads, their sales fi...

• Customer Relations Mismanagement Software

  Posted on Sunday May 4th, 2008 at 15:41 in CRM, Management, customer relations, customer satisfaction

  Customer relations are a wonderful thing. Done right you build a strong connection with your customers and you can become their preferred supplier of solutions to a particular problem. The new CRM software boom is giving us tools that make this proce...

• Marketing Tip of the Day, Share your Research

  Posted on Sunday April 27th, 2008 at 18:37 in Networking, customer relations, customer satisfaction, tip of the day, marketing tip, marketing tip of the day

  When you read an interesting article, see if it applies to any one of your clients or prospects. Not only is this a great way to make sure that you are applying what you are reading at all times, but it also opens up a great way to communicate. Once ...

• How’s your Handwriting?

  Posted on Saturday April 26th, 2008 at 17:27 in communication, Networking, customer relations, customer satisfaction, tips and tricks, invoicing

  I came across a post today from John Jantsch over at Ducttape Marketing called "Staying Top of Mind" that raised some interesting pointers. He mentions that he got a note from a new employee at a supplier introducing herself. She wasn’t...