Recent Posts Tagged With 'customer value'

• Customized to Perfection

  Posted on Wednesday July 9th, 2008 at 11:18 in Networking, CRM, Management, customize, service, customer satisfaction, customer value

  Have you bundled yourself so tight you can’t move? Once upon a time…… I worked with a company that provided contracted services. The services were spanning many areas, and of course came in different bundles. I was tasked with findi...

• Marketing Tip of the Day, Having Room to Correct

  Posted on Tuesday May 6th, 2008 at 09:25 in Management, customer satisfaction, tip of the day, customer value, marketing tip

  Most companies have a pricing policy that leaves very little room for giving a customer his or her money back. The ones that have that space normally do so because they are aware that their product is not what they make it out to be. I discussed the ...

• Customer Value Misconceptions

  Posted on Monday April 28th, 2008 at 17:05 in Branding, Networking, Management, customer satisfaction, customer value

  In “Creating customer value ” I discussed the need to meet expectations. This continues to be the key portion to any customer relationship. The problem is that value is considered to be something on its own. Almost seen as something compl...

• Batteries Sold Separately

  Posted on Wednesday April 23rd, 2008 at 20:51 in Networking, customer service, Management, customer satisfaction, tips and tricks, customer value, relationship marketing, profit margin

  Whenever I buy something that says "batteries sold separately" on the box, I calmly dream that this will be the store that redeems my basic faith in a company’s ability to seize the most self-evident opportunity for customer service. (I...