Ted
Good Visa information blog, lots of research to go through. I like how they keep it to just Visa and credit cards.
Blog Detail
Visa Global Winners
http://visaglobalwinners.blogspot.com
We are a large group of Visa (V) investors who share information, data, research, stats, and commentary about our holdings, as well as general economic trends and market observations. We also discuss other credit card stocks such as MasterCard and American Express.
- Added on: Jul 22nd, 2008
- Country: United States
- Language: English
- Author: VisaGlobalWinners
- Listed in: Finance Personal
- Tags: stocks money credit cards visa financial blogs visa inc
I recently hired Global Visas to help me sort out getting a Highly Skilled Worker (HSMP) visa to the UK. Acc. to Alexa, Global Visas has the most
traffic. I researched reviews online, and only found a few negative comments--all from India--and 1 or 2 positive comments. The Global Visas account
manager was friendly and knowledgeable when I called their London office. I hired them and paid a £400 deposit.
UNFORTUNATELY, the Global Visas case manager I was assigned to, Katarzyna Pasternyk, is disorganized, slow, and lacks any sort of empathy. I believe she
tries hard, but her advice is confusing, and I spend about an hour each day re-reading her emails in order to glean what information I can.
Since the communication I receive is a smattering of unintelligible comments written among my original questions (often without formatting in order to
distinguish where my email ends and Global Visas' comments begin), I have been struggling to understand exactly which documents I need and in what
format, and how they are supposed to be presented. For example, previous 12 month earnings: submit your payslips. I did that, but payslips in this
country are PDFs and do not bear company letterhead nor are they signed. I live in Spain, by the way. I was informed several days later that they needed
to be translated in English by a government-mandated official translator. No evidence was provided that I actually have to hire a government-mandated
official translator. My native language is English, and I am fluent in Spanish. I could translate the payslips myself. It has been over a week, and I am
still awaiting Global Visas case manager Katarzyna Pasternyk's clarification on the issue.
I decided to file a formal complaint and requested a new case manager. I was told by Katarzyna Pasternyk's supervisor at Global Visas, Adrian Baxter,
that he would only review my issue after I had filed a formal written complaint. I sent him a longer, more detailed complaint in a Word doc.
Response from Adrian Baxter of Global Visas:
"You hired Global Visas to assist you with your Tier 1 General application. We have provided you with advice and assistance in line with Home Office
guidelines, which is aimed at building the strongest possible case for submission. ...I will not be able to reassign your case to a new Case Manager. I
look forward to your response advising of how you wish to proceed."
I replied to his email and requested to speak by phone. I WOULD go to his office, but I am not in London. He did not answer his phone any of the times I
have called him, nor has he ever returned my voice mail.
Global Visas has so far been unprofessonal and disregards customer service complaints. There seem to be no recourse to any problems you may encounter as
their client.
It is possible that there are some really great people who work there. In fact, I'm sure of it, as I have never seen a company where there employees were
all disagreeable. However, if you have the misfortune of getting an inexpert, disorganized, slow case manager at Global Visas, beware the consequences.
http://www.xomreviews.com/www.globalvisas.com
Posted: February 12th, 2009 | Report This Comment