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World's Tallest Midget

http://worldstallestmidget-markserve.blogspot…

“Life is like a game of tennis; the player who serves well seldom loses” - Anonymous...Would you like to experience better customer service? Would you like the organisations that get it wrong to put things right?... The Worlds Tallest Midget blog is here to help by exposing the organisations, services, and encounters that aren't up to the mark.

• Added on: Oct 10th, 2007
• Country: United Kingdom
• Language: English

• Author: Mark Serve
• Listed in: Business Education & Learning
• Tags: Marketing marketing strategy business strategy service marketing delivering quality service what is excellent service

Recent Posts

• WHO WANTS MY BUSINESS?

  Posted on Friday October 26th, 2007 at 09:33 in Hotel, hospitality, conference booking

  This week I was trying to book a function room for 150 people for a charity event. You'd think it would be easy! Not in the land of the world's tallest midget!When I got through to a local hall to ask if they could do it the woman who answered the ph...

• Are You Linkedin to Poor Service?

  Posted on Tuesday October 9th, 2007 at 16:27 in LinkedIn, social-networking, lack of customer care, poorly designed service process

  Poor service is not restricted to classic businesses. Bill Tully's tale posted on his site LOGIal eMOTIONs shows how the social-networking site Linkedin are getting it wrong. You will see the irony if you follow the link to their page 'Relationships...

• Cue - Bad Service

  Posted on Wednesday October 3rd, 2007 at 05:20 in construction, air travel, ferrovial, civil aviation authority, passenger queues, competition commision

  image credit bizedSo, which bit of 'grow the business' - 'attract more passengers' came as a suprise to the senior management of Heathrow and Gatwick airports?Watchdog slams airports over queues reports the British Civil Aviation Authority has been s...

• You can't bank on good service

  Posted on Saturday September 29th, 2007 at 01:51 in financial services, lloyds tsb, dwell time, lack of joined up thinking, customer last policy, poor communication, banking services

  I knew I should have expected the worst, when I was queueing for... 'cashier number 5 please' when I overheard another customer asking why a side door was locked that meant he had to walk into a busy road to get around road works that had closed the...

• Arriva Trains - 21st century Highwaymen?

  Posted on Friday September 28th, 2007 at 15:00 in arriva, rail services, customer journey

  Arriva trains have recently won the UK rail franchise previously managed by Central Trains.In a staggering piece of customer care avoidance which makes most other forms of train service ineptitude pale into insignificance, it has been announced that...

• WORLD'S TALLEST MIDGET

  Posted on Friday September 28th, 2007 at 05:02 in service

  What's it all about - well its nothing to do with midgets - or not directly!In a world where people have made lots of money talking about creating customer experiences what sort of service do we get from companies on a daily basis? Okay - so those of...

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