Discussions

Airlines Customer Service is HORRIBLE!!!!

Posted by impauldotcom • 9/23/07 • Subscribe to this Discussion [RSS] • Report This Topic
Topics: airlines, blog, blogging, customer service, delta, impaul, impaul.com, Web 2.0

-- entire experience captured at www.impaul.com --

As I reluctantly walk up to the stern faced gate agent and make my request, I hear the ever so familiar “ma’am that will be a $50.00 change fee to get you on an earlier flight”. Forlorn I pay the fee and hustle to the gate only to be greeted by the all too common “delayed” sign next to the flight number that ironically matches mine, number for number. I exhale, shoulders slumped, head down, and drag my carry on to the gate. I take a seat and wait. An hour and a half later I am relieved to hear “ladies and gentlemen we will begin our boarding process shortly”. Tired, and contemplating why I paid a $50.00 fee to make it to my destination at the same time as my initial flight, I make my way to my assigned seat and squeeze my 115lb body in a seat that was made for a 9 year old child, squished like a sardine between two 250lb gentlemen.Airlines

The flight attendants do their normal drill...

User Comments

9/23/07

TonyB

It doesn't exist.

[reply]
9/23/07

GFG

try singapore airline

[reply]
9/23/07

CreativeBlogger

I haven't had a bad experience but then last time I flew was 1994, it may have got worse since then. Customer service generally works that way it seems.

www.problogs.com/CreativeBlogger

[reply]
9/23/07

bloggingmix

Singapore Airline has the best service. I also recommend you to try it.

[reply]
9/23/07

ThriftShopRomantic

I understand your frustration. It's so hit or miss. I've had good flights and then a few travel nightmares. It's almost as if you have to mentally book for time for the worst to happen. Then if things connect smoothly you can be pleasantly surprised. :-)

[reply]
12/15/08

deepas345

Airlines and customer service at times seems like an OXYMORON. At times its some of the worst experiences one can have.

deepasubbaraman.blogspot.com/2008/04/airlines-low-cost-carriers-other.html

[reply]