Discussions
Do you hate automated phone systems?
Posted by devilsfan • 8/09/09 • Subscribe to this Discussion [RSS] • Report This Topic
Topics: annoying, automated systems, blog, customer service, poll
Would you prefer to talk to a human or an automated service? Think before you answer!
Often times it is nice and somewhat therapeutic to vent your frustrations on that poor soul on the other end of the line...but was the result really worth the (estimated) wait time of 10minutes?
Are you taking the convenience of the automated system for granted and saying you want the human because it still seems more natural?
Or would you like to have an always available option to speak to a living breathing human being?
PLEASE Share your stories here (I know some of you have some good ones!!) and also cast your VOTE at retailbizblog.blogspot.com
User Comments
-
I enjoy saying the same thing over and over.
"English or Espanol?"
"English"
"I'm sorry, please repeat"
"English."
"I'm sorry, please repeat"
"ENGLISH!"
"Did you say English?"
"Yes"
"I'm sorry, please repeat"
"YES"
"To start over, press 1"-
haha...sooooooo...you are saying you vote for the automated systems......
-
I'm sorry, please repeat.
-
English. -
"To repeat the options, press 1."
-
-
"Did you say "FFFFFFFFFFFFFFUUUUUUUUUUUUUUUUUUUUUUUUUUUU"?"
-
-
i believe he did -
Give me automated, at least I can understand what the computer's saying, as it tells me it can't understand me.-
"You have selected, 'donate life savings to bums', thank you, and please call again"
-
Ha, little do they know, I've saved nothing
-
-
I am sorry you have entered an invalid option. Please press 1 followed by the pound sign to continue....
-
NO SIR I DO NOT HATE AUTOMATED PHONE SYSTEMS. THANK YOU FOR YOUR QUESTION.
-
Thanks for the reply Chuck!
-
-
Does anyone like them?
What I find most frustrating about them is no matter what options a phone tree provides, somehow the problem I need to discuss is not one of them. When speaking with a live person is not one of the options, then whatever I am having a problem with becomes very difficult to resolve.
Unfortunately, even having a live person to talk to doesn't always result in a satisfactory response. Several months ago I tried to report a possible water main leak to our water company and the woman I finally got on the phone said she would "put in an inquiry" that would take up to 48 hours for me to get a response. What part of "broken water main" and "I have no water pressure and can't flush my toilets" did she not understand? In this instance, a phone tree with the option "to report a water leak, press 6" might have been a preferable option!-
I just don't like when I call a company that it directly sends me to the "If you know the extension of the person you would like to reach dial it now or hold for the next available representative...your call will be answered in the order it was received estimated wait time 2days 7hours and 6minutes!" Bulls**T!!! I have gotten that message, and had my wife call while I was on hold and she got right through!!! (don't know how the phone knew she has nicer boobs!)
-
-
Yes. I don't like talking to a robot. -
Press 1 for English: 1
Press 2 for Spanish: 1
Press 3 for Department of Mysteries: 3
Press 4 for Ministry of Magic: 3
Sorry, I did not understand that. Please return to the main menu.-
I kinda miss the days when you could call a company and as soon as that automated crap started, you could just hit ZERO...to get a person. Now it just says "that is an invalid entry!!"
-
"To speak with a customer service representative, stay on the line"
-
-
I find it very very annoying...and usually they play this melody that is waaay too cheery...especially if you call in the morning -_-'-
I 1000% AGREE WITH YOU!!! When I am trying to call to give you money (usually the purpose for the call) I am NOT particularly "cheery" about it!
-
-
It depends. If I want to pay my bill, and promptly get a recorded voice saying "press 1 to pay your bill" and then promptly get another one asking me to type in my account number, that's fine, and certainly better than being put on hold until the next rep is ready to talk to me.
If, on the other hand, I have a specific question, and I have to jump through automated hoop after hoop with options that don't relate precisely to my problem, it can be utterly maddening.-
Thanks DrJay, I was waiting for someone to acknowledge the convenience that the automated server can provide. Despite the overwhelming notion that people hate them!!
Do you think it is possible for a company to "tweek" their system, leaving it entirely automated, that could ever 100% service your needs easily?(No comments Dbowles!!)
-
-
Always press '0' (zero). They say it simplifies everything.-
Zero USED TO BE the "end-all-the-madness-talk-to-a-person" button, but now many companies have eliminated the human element altogether!! I actually like the ease of an automated system, but I like when there is that "back-up" to talk to someone if I can't get the resolution I am looking for...
-
-
here, when you call your local utility company you start off with an automated system where you tell them your number, then you say yes or no several times, then they tell you your being transferred.
After 10 minutes of listening to su su sudio or however the frick you spell it... you get a person who then asks you your number, name, address, postal code and this is the best part ... then they say, can I put you on hold for just a second?
it never fails ...-
That is exactly where I see the problem...The automated systems that are designed to filter callers by gathering such information, should transfer that information!! It makes me mad because it makes that step seem like a giant waste o'time!!
ps- why is it that phil collins got condemned to supermarkets, elevators, and hold music??
-
-
Here's the trick for getting past automated systems. Just keep pressing "0" repeatedly until a human comes on the line.
"0"
"I'm sorry, choose an option from the menu"
"0"
"I'm sorry, choose an option..."
"0"
"I'm sorr..."
"00 0 0 00 000 0 000 0 00 0 0000 00 0 0 0 00"
"Hello this is Jason (in Indian Accent) how can I help you.."
"0"
*click* *dialtone* -
exactly devilsfan!
as for Phil .. I just don't know but I suppose it's still better than Muscrat Love -
I hate em to the core!
Add Your Comment
Login to leave a message.
