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Consumer complaints. Why are Service People Rude?
Posted by msbaby • 1/09/09 • Subscribe to this Discussion [RSS] • Report This Topic
Topics: consumer complaints
Are the waiters, waitresses and checkout clerks polite where you live? Do they say thank you or have a nice day?
Are repairmen, contractors and carpenters conscientious and dependable?
I ask because I called a plumber who said he would be here yesterday morning early and here it is 10pm on Friday night and I haven't had so much as a phone call and my sink is still backed up.
Is this a universal problem? Maybe a contractor will chime in and tell us why they are so immune to consumer complaints of this kind.
User Comments
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I usually start the conversation with waitresses and checkout clerks because I noticed if I am pleasant and joke around with them, they are always pleasant back.
I don't know about the other contractor stuff, because we just fix our own problems, because we have very few professional plumber, electricians or what have you where I live. So we had to learn to be do it yourself-ers.
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Ditto. -
ditto again -
Are the waiters, waitresses and checkout clerks polite where you live? Do they say thank you or have a nice day?
Are repairmen, contractors and carpenters conscientious and dependable?
Yes, they are and I also converse with them as the others have said. Where I live in a very small community, it's not the service or trades people who are problematic - it's a minority of the clients and/or customers who choose to be rude and ignorant.
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I think plumbers (& various, like contractors,) are never on time, personally. As for service workers, we're known as good tippers around town, so we're always treated well.
When I worked in the industry, however, I realized that all of the abuse I got wasn't worth the minimum wage I was earning. Rather than get rude, however, I got out.
These days customer service is given lip service, at best. This gets worse with the explosion of big box stores, as power is concentrated into fewer hands. -
In my personal experience, 9 times out of 10, service workers are at the very least polite. -
Back when I used to teach college freshmen, I often heard about how rude the food service people on campus were.
Whenever I ate on campus, however, I found two things: 1) the food service people were perfectly nice, and 2) undergraduates NEVER said "please" or "thank you" to them.-
I think you've hit the nail on the head.
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I hear a lot of talk about how rude the cab drivers in Chicago are, but I took a cab to work every morning for two years and only encountered one or two who were mildly unpleasant.
One morning about a year and a half in, I got into a cab, said good morning, and told the driver where I wanted to go. He asked me where I was from. Initially, I didn't understand, and told him I lived in the suburbs and worked in the city. "But originally," he said, "you're not from the United States, are you?"
I said that I was and he said, "Where did you learn to say good morning to your driver?"
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I think drjay is right, you get what you put out. How many times have you been in a rotten mood and had to go out in public. Seem like everyone else is to blame. But if I go out in public with a good additude, things are much more rosy. If you want people to be less rude, present yourself differently. Thanks for the discussion. -
My husband and I are good tippers when we go to restaurants but we go so rarely that the waitresses don't know us but I can't complain about the wait staff anywhere we've been recently.
But I still have to disagree somewhat with the notion that you reap what you sow in this area. At many stores or fast food places we have been to I have said thank you very nicely to THEM after I realized they were not going to be courteous to me for my business. My dad's family ran a store and my dad always told us to thank the customer and say something like have a nice day or SOMETHING.
Is that an old fashioned notion that no longer applies to today's world?-
I agree with you on that 2nd paragraph. It's happened to me more than once.
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I handled customer service once. Actually still do.
What I can tell is that we have to cater customers with all kind of behaviors everyday. Every week. Every month. Then you have to consider the low wage and sorts.
I'm lucky as most of my customers were all nice. But I did my get shares of customers from hell. The senseless bickering and mouthing from them. But I tried my best to confront them calmly. Still I'm a human so it hurts a bit.
My little brother works in a shopping mall as a cashier. He talked to my mother a lot so I heard a lot of stories about customers from hell from her.
One of his friends, a female cashier (still under training) was cursed, shouted and bad mouthed by this one guy in a crowded mall. To some folks - like this guy himself, a cashier is simply a classless and has no standard profession. So they don't need to be treated with respect.
I'm not trying to say that service people have the right to be rude but in the end, they are all human. Majority of them are under stressed. A simple thank you can ease their stress a little bit.
But okay it's undeniable that some service people are just plain rude and disrespectful because of their obnoxious attitudes. -
Possibly they are sick of having to be nice to people they don't know or care for, and then being berated for not being sickly sweet because they are expected to be nice for no good reason. Just a thought.-
Beg to differ.
Customer service people do not need to be sticky sweet but it's proper to be polite as your profession is to communicate with the customers. Like it or not, customer is an asset.
If you are working independently and your customer service is terrible, you are doom. If you are working under a company providing terrible customer service, it will affect the company directly and indirectly.
If being nice and polite is not your department just find a different job that does require you to confront customers.
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I have been on both sides of the issue. Attitude definitely makes a huge difference. (Both the service person's and the customer's.)I do agree with you about the "please" and "thank you". I frequently visit a local drive-thru and the person at the window knows me immediately when I order, without even seeing me or my car first...she says I am the only customer who ever tells them "thank you" when I place my order. That is so sad! -
I totally agree with JJ. I have worked for companies that demand Ritz Carlton levels of service for their customers, and I've found that I'm actually the happiest when I'm treating my customers and clients like gold. Why? It's the right thing to do and it makes me feel like I'm really helping someone. Also, I get treated nicely as a return favor, 99% of the time.
I've also had the displeasure of being a night manager for a certain major-chain video store (it's the one that's still around) and I've called the cops on customers that have threatened my employees. One guy threatened myself and a female employee (he didn't want to pay late fees) and we were the only employees in the store. He reached over and hung the phone up the first time we tried.
Things like that shake you up, and maybe harden you a bit. I suppose I'm an expert like JJ after all this time, though, customer service comes so easy to me. great discussion here!
it's all about what you give and what you get. no matter if you're on the clock, or if you're the one being served. It all comes back to you eventually. -
I recently had to exchange a digital camera at walmart and the electronics dept lady did not want to bother helping me. It is not that she was outright rude...she was just, in my own words, following policy blindly and apathetically. I did have her call the manager for me and he went out of his way to make the exchange possible. I am so glad for good managers. I have an article reviewing the camera that I returned and the newly purchased one in my blog if anyone cares to read.
www.theartdeptchronicle.blogspot.com-
I recently had a moneygram for 1,000.00 (or whatever it's called) wired to my local Walmart. I went to the customer service area to pick up my money. After filling out the paperwork the lady behind the counter began to count out the money in small bills. When she finished it looked like a lot of money spread out over the counter and there were more than a few curious onlookers that were making me nervous about carrying the cash through the parking lot to the car by myself especially as there have been a few muggings in our town during the holidays.
I requested a guard to walk me to my car and she just looked at me and rudely said, "Why"? She could have been nice and said that there was nobody available or they didn't provide that kind of service, but she chose to be nasty.
I asked to speak to her supervisor and he most graciously told me there was regular police patrol in the parking lot and he would fetch one to assist me. I imagine that incident cost that lady her job which gives me no joy, but saving the job of a person with no manners wasn't worth my being mugged. -
yeah...there's no need for them to be rude.
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I guess after nine years as a team manager in a large customer service call centre for a major supermarket chain, I have just become hardened to the pathetic whining, pointless moaning and blatant disregard for my staff's feelings that Joe public shows on a daily basis. We seem to be the only area of society where section 3 of the public order act does not protect. We are expected to tollerate verbal abuse as part of the job..but swear on the street in earshot of a cop..and your'e nicked and fined. Customer service people are treated like cattle.
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I have seen people really take out their frustration and anger on people who have no power to resolve the situation and I agree verbal abuse is not acceptable.
My daughter learned a trick when she worked a Disney one summer (phew the stories I heard about nasty parents), she gave a big smile and just said "have a magical day". They did one of two things, change their attitude or walk off grumbling.
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Because they've been told to 'get stuffed' so many times they've had enough-
Does that give them a right to take previous experiences out on every customer that comes afterward or should they simply realize they are in the wrong line of work?
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no it doesn't but they take that right, until someone complains
i live in the country, it's so easy to communicate with people.
In the cities it's ghastly, even if I ring companies in the city. However, one of the towns near me is full of people that feel they are so cool, that if you aint one of them you don't fit. I didn't move there because a lot of them think it's ok to smoke dope in front of kids.
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Taking crap from self important customers is the wrong line of work for anyone..but someone has to do it!
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You are right, nobody's line of work should include being anyone's whipping post.
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For the most part the waiter and waitresses we encounter are friendly. They have to be to put up with us-trust me
We always mess with them but as long as they have a sense of humor they enjoy waiting on us. You never know what we will say or do but count on us doing something!-
I would be willing to bet they look forward to interesting customers such as yourself. Everybody loves something funny to break the monotony.
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We stumped the waiter friday night, he had no idea what to say! But he then started to laugh. Me and my partner in crime usually embarrass at least 1 person with us when we go in a group. But the funny thing is they come back out for more punishment the next time I rarely know how to be serious.
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Contractors are famous for getting sidetracked with something else. Many juggle several jobs at the same time. They give preference to higher paying jobs. Many don't call because they don't want to hear you scream at them. You just as well find a new plumber pronto... but...have you called this plumber back up to touch bases or having you sitting at home, fuming? -
Our society is set up to have whipping boys, scapegoats, gluttons-for-punishment, and wrath depositories. So, why not public service employees?
I suppose that, by the time consumers have waded through the phalanx of robots and automatic responders, they are ready to eat fire, stomp on a carcas, and really chew somebody out.
Human nature. -
customer service. HMMM?
I have been a waitress(server pollitically correct)Nott
I was always sweet as pie. That is how you made your living!
customer service. HMMM? gov't employee(health dept. worker,food stamp worker,and welfare worker. Well they think part of their job title is
to be as rude as possible. That is until you put them in there place.
As long as you are a hardworking member of society that has fallen into
hard times have every dadgum right to call one of those "public servants"
out and tell them up till I got laid off. MY TAXES PAID YOUR SALARY! So therfore I am your boss and would like to make sure you are being good stewartss of our tax dollars. I am here to make sure you are doing the
job I paid you to do. Don't hesitate to tell them that being rude in NOTT part of their job discription. -
I have found that restaurant service people in the suburbs of NY are extremily rude. Here is California they would not be getting tips for this kind of service, but maybe I was just out of luck. I am sure at top notch restaurants in NY they are a lot better-
I have found the wait staff in NYC to be especially condescending to people with southern accents. LBJ said it best, "Do not mistake my accent for ignorance". Not that I'm especially intelligent, just not dumb as they want to believe.
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maybe you need to try and eat out in ms. Even micky d's workers are nice
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I've eaten in restaurants all over the country (and especially the south) and HollytheHousewife is right about their having nice manners most of the time. But, try to get a plumber during hunting season and you better have the old outside toilet in good working order!
When hunting is in season you can't get anything fixed that calls for a self-employed person's skills unless you wait. Apparently the credit crisis and bad economy is a non-issue when it comes to voluntary shutdown of the business to go deer, duck, turkey or squirrel hunting.
And then when those are done, with my luck the crappie or bass will start biting. My sink is going to be messed up forever, isn't it?-
You almost had it summed up. you forgot rabbits,frog giggan,grabeling,mud bugs(crawfish)and brim fishing. So yea u are pretty sol in ms if you want anything done at any time of the year. On the other had we in the south w/our manners we can throw a hella field party.
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I've worked as both a waitress and a bank teller and people in general are a pain in the ass to wait on. I could be as sweet as cherry pie to some people and they would just be rude or short with me. I used to get yelled at all the time by people at the bank because they overspent the money in their account and were incurring fees. Or because they improperly balanced their checkbooks (or didn't balance at all). What was worse was the people who thought they were entitled to things because they knew a branch manager at another branch of the bank i worked for. Or because they had such and such amount of money in our bank. I was just a teller all i did was cash checks and make deposits. If they didn't like the way the bank was run yelling at me wouldn't help them.
Waitressing was a different story. I was a perfectly nice waitress. I had no problem talking to people and being very polite, and i made good money doing it. But i didn't appreciated when people acted like they were the only table i had, or thought they could treat me like dirt just because i was waiting on them.
True story: I was waiting on a group of 18 people by myself on the breakfast shift at my restaurant, when the hostess sat a two-top next to them. I got the two-tops drinks and order and the food for the 18 top came out. As i'm taking out these 18 peoples food, which takes along time because they ordered alot of food. The two-top asked for drink refills (they hadn't been there 5 minutes yet). So as i go up to get another tray of food i ask my manager politely to refill the 2-tops drinks, which he does. As i'm handing out the food the two-top waves at me, and i say "it will be just a moment, sir." As i run back up to the counter to grab the last tray of food for this 18 people. The guy at the two top starts cussing me out at the top of his lungs in front of the entire restaurant because my manager accidentally brought him sweet-tea instead of unsweet. The restaurant got so quiet you could hear a pin drop. I was in such an amount of shock i didn't even know what to do. I kinda ran back to the counter and told my manager i wasn't waiting on that guy anymore, while getting the next tray of food.
So next time someone at a restaurant isn't as pleasant as humanly possible, remember that they have probably been dealing with jerks like that all day and could just use some slack. -
So, it would seem that people with poor math and organizational skills have a bit of a temper and want to lay blame on others? That is ridiculous.
On the restaurant experience, I first have to ask what a two-top (2-top) is?
When I see an overworked waitress, I blame the establishment for not having sufficient help to keep the tables covered. The last thing I would do is take it out on the waitress unless I see her standing outside taking a smoke break or chatting up a friend when I've been waiting hours for my food.-
I agree with the not taking it out on the waitress part. Mainly because, unless the cook has the food ready, the waitress can't deliver it. So, the only way I would blame the waitress is if I saw my food sitting there...and they are still chatting away, etc. and ignoring my food being ready.(They get breaks, and others may be covering the table, so I wouldn't necessarily get upset at them for that. A courteous waitress should inform their customer of that first, though.)
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Thats not what i was saying at all. There are certain people in this world who seem to think that it is the banks job to manage their money for them; I.E. balance their checkbooks and not let them use their debit card/checks when their are not sufficient funds in their accounts. Those people get pissed when they overspend their accounts and the bank charges them a fee for overdrawing. Then they take it out on the tellers like the tellers had anything to do with them spending their money. And these people are typically repeat offenders.
A two-top is a table with two people. A twelve-top is a table with twelve people, etc.-
@coyoterose
Those people get pissed when they overspend their accounts and the bank charges them a fee for overdrawing. Then they take it out on the tellers like the tellers had anything to do with them spending their money. And these people are typically repeat offenders.
I hear you clearly. I have witnessed exactly what you have described in banks, in credit unions, in financial institutions, real estate and mortgage companies, in retail stores and in other places too. There are many ignorant and dull witted people, barely literate people with no math skills who think they are rocket scientists.
They suffer from a psychological disorder that manifests as acting superior because deep down inside they know they are inferior and don't wish too put any time and energy into becoming "whole" and "mature". These people think they can get away with attacking all kinds of service people. The service people don't come back at them because they recognize that they are dealing with stupid and disordered people people, and they are reluctant to be seen bringing them down because it's like picking the wings off flies, or kicking a cripple.
Once I had a job as an executive assistant at a large financial institution and some employees were being picked on by these idiots every day. My boss asked me to spend a month heading up their section and "cleaning house" so to speak. A month later the b*tchers, whiners, moaners and complainers had all left and I returned to my own job. I got a handsome bonus for teaching staff how to deal with idiots firmly but politely. -
Thanks for the clarification coyoterose. I had no idea people could be so obtuse as to take their mismanagement regarding their personal finances on innocent tellers nor did I know a 12 from a 2 top.
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@ coyote
I feel ya hunny. Next time get that expo out there. I found when I was serving if I tipped out the expo a 10 on slow night and a 20 on a busy
night you will never have to touch a tray again. Plus be a good server
and make some awsome chedda. -
I have been in the service business all my life, and have always lived by a simple code.
Be prompt, courteous, polite, be the best you can be at what ever you are doing.
If i ever do call on someone to do a service and they lack these qualities, i replace them.
I have heard many people say that they don’t get paid enough to do any of these things.
This is exactly why they will never move forward in life.
You only get paid what you are worth! -
There is a huge double standard. For example, "customers" are offended if I speak on the phone while working in my convenience store but they have no issue with chattering inanely into their cell phones while they toss their quarters at me.
They expect "customer service" from me and want my full attention while they debate the relative of merits of whole milk over skim but do not believe they have any obligation to be in any way civil toward me or even acknowledge my existance. They are the "customer" after all, and as such have certain demands.
Sorry - it has been a long shift and my orange vest is starting to chafe.-
I hear you.
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I have been an electrician for over 30 years now. Service people aren't any different from thier customers.
You need to hear the stories we tell about the customers.
Do you know how many times a customer of mine has answered the door with a phone stuck to thier ear. wait a sec...I could write a blog about this.
Most customers are very polite and I would guess that most service men are the same. -
I can't say that I am polite to everyone, but I pride myself on being polite and helpful to those who treat me like a person. Nothing sours my mood faster than people who treat me like dirt right from the getgo or assume that I am their personal shopper, fulfilling their wildest dreams with a snap of my fingers. I work in a bookstore and yeah, I'm an avid reader, but I absolutely hate people who come in an act as if I should know what their great grandfather would like to read without any more information than that. Throw me a bone people. I really couldn't guess what topics might interest an 84 year old man if you can't tell me what he likes.
Repairmen/contractors seem to be a breed unto themselves though. I've never met one who wasn't surely and late. Of course, it's understandable that they might *sometimes* be late because they can never know quite the problem they will face until they actually examine the issue, so if they have an appointment before you, it's understandable that each stop brings with it new challenges that might mess with future appointments.-
But I ask you, is it too much to ask for them to call and give you an estimated time of arrival? Many people have to stay home from work to wait to give repairment entry to do their work. So not only do they get the bill for the work, their pay may be docked at work.
As far as the shoppers who expect people working in the bookstore to know their grandparents' taste in reading material, I would think the answer would be to recommend a popular book and let that be that.
So long as you know the book that you recommended is worth reading you have done your job. If granny or granddad don't like it, let the shopper who didn't do their homework face the consequences. The owner of the bookstore that hired you is happy because you made a sale, the shopper is happy (for the moment anyway) because their gift shopping is behind them and the service person avoids the frustration of trying to pull information out of the customer. Is this a reasonable suggestion or am I off base?
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I waited on a guy once. When I got to his table to take his order. He had a phone glued to his ear. He handed me a napkin that had his entire order written down. I was furious. I thought "o my lord" he isn't even gonna acknowledge my exsistence. That is what I thought. Even though I was furious I still gave him service with a smile.
It came time to settle up the ticket. I went to his table to give him the check. He was crying and finally had hung up the phone.
He looked up at me and said "IT'S A BOY,IT'S A BOY"!!!!
He was in town for business and witness the birth of his first child
from a cell phone. Needless to say I felt horrible. He also tipped me 50$
on a meal that cotsted 8$.
So it does go both ways. So if I'm in a grocery store or anywhere for that
matter I try not to let it get to me. You never know if that rude waitress
had been cussed out right before you arrival. You don't know if that customer on the cell phone is attending to a family emergency.
I think we should just give people the benifit of the doubt sometimes.-
Ditto! It could also have been worse...he could have not had it written down on the napkin and you would have had to double your work by constantly going back and seeing if he was ready to order!
As for contractors-I have worked with many over the years for work, almost all of them were very courteous. Yes, I was frustrated if they were extremely late. But, I also understand problems arise. If you ever have done DIY home improvements, you know how it is. Fix one thing, something else may break. -
We all need to read an experience like this every once in awhile to keep us from pulling the trigger on our tempers until we have all the facts. You know, the truly rude and guilty get off light many times and the innocent get blasted because they are in the wrong place at the wrong time when the last straw hits the camel's back! Am I right?
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Not really. Most of the service workers are pretty rude. Of course it depends on where you go. When I go to nice resturants I get excellent service...$100 tip excellent. But when I go to the bookstore or to the BBQ spot, I don't expect nor recive five star service. If I was making $10 an hour I'd be grumpy too...what are ya gonna do? -
Dealing with the public day in and day out can make anyone surly. -
I don't know about up north. I really don't care either.
I like it down here. No matter what the majority of people do
give you the benifit of the doubt. When you are in the boondocks driving along. You are always gonna get that little lift of the hand off the steering wheel for a wave.
I went on a run with my husband one time. We got to go through "THE NEW YORK CITY". I was in awe until we got lost. Not only did we get lost in an
18 wheeler I literally thought people were gonna drag us out of the truck
and lynch us right there in NEW YORK gridlock.
The police had to be called to escort out of the city. Except they only led
us to another low clearence bridge that we couldn't make it under.
Had something like that happened down here in my neck of the woods.
I would not have heard the word F*** so many times.
people would have gotten out of their cars and helped. The po po's never would have been called.
I have so much more respect for my husband after that little experience.
I have so much respect for all truck drivers after that experience.
Those people who cussed us out in soo many different languges still to
this day don't realize where all of their necessities come from. All the way from their tooth brushes to their automobiles.
You can't argue with the rutheless thouhgh. They think it is their "right" to have all of that stuff.
They belive in the whatever I want I get fairy. Instead of the hard working
americans trying to meet their Quota's!
Holla!
hollyb27.blogspot.com -
msbaby... if only it were that simple, but a customer will veto a half dozen books and still expect more recommendations. I've spent over an hour with some people because they don't know what they want; it isn't what I'm offering, but that doesn't mean they're ready to let me go. I've also spent over an hour with people who loved all my recommendations but didn't buy a darn thing because they're going to go think about it. Then they forget the titles, come in a month later, and expect me to remember.
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I can see why that would be frustrating. But unless you are working on commission, isn't that just part of the job? If I were working on sales commission only my head would probably explode wasting time as you described, but if you are working by the hour...dealing with difficult people is just killing time. Right?
Or does the boss ream you out because you didn't close the deal? -
msbaby has a great point...just part of the job, unfortunately. However, in my experience...the good customers far outweighed the bad ones.Maybe you would be a better fit for something that didn't require direct customer contact, if those things bother you that much? However, all jobs are frustrating at times, even ones you enjoy.
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Even if you don't deal directly with clients I suppose there's always equipment failure and other stuff to drive you wild.
For the record, I now have calls into not only one but three different plumbing contractors and my sink is still clogged. -
i look at it this way.
sometimes the service person is incompetent.
sometimes the customer is unsatisfiable.
combine the two and you have a catastrophe.
the only thing that works is a competent provider working for a satisfiable customer.
you sound like you are stuck in the middle somewhere. -
the average worker in America is poor with little work ethic, no courtesy, and an "entitlement attitude".-
that's pretty funny. you're kidding right?
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There are some or I would not have started this thread. I will have to get you to explain what an attitude of entitlement is before I comment on that. What exactly are the symptoms of that?
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To answer your question if they are polite and say things like thank you, you're welcome.
HELL NO THEY ARE NOT. Not in Boston, where I live.
I always say "thank you" but they always say back to me "uh huh" or "Yup"?
I mean what the hell "uh huh" and "yup"?
I was brought up to be polite and say "thank you", "you're welcome", "can I help you"
or even "may I help you"? You know common courtesy?
That is lacking anywhere I go, not just from customer service reps.
One thing that pissed me off the most was I called a taxi to get me home with a lot of groceries
during a snow storm that came down unexpectedly, the cab driver came out but parked his cab far away from me and failed to pull up where my grocery carriage was to make it easier for me to put the groceries into his cab back trunk. I had to ask this idiot everything, including would you please pop the trunk open so I can get my stuff in there?
He offered any help, he never pulled up, so I had to walk the whole way to get to the trunk with each bag, load the trunk and then he finally drove off to get me home, I wasn't an ass like him, I showed him I was respectable and paid him and even gave him a tip though he deserved none and still he didn't provide me any assistance to help me with some of the bags. A complete idiot who lacks the understanding of customer service. -
Perhaps the answer is not to leave a tip and to tell them why. Of course the results to this tactic might be that you might find yourself covered in the lasagna that was ordered by the customers at the next table.
So, what is the remedy to this situation? If treating our servers, contractors and sales personnel with the same respect and courtesy as we ourselves would expect to be treated isn't working, what do we do to eliminate the rudeness and lack of professionalism? -
I will tell yall what to do. Move to ms,al,georgia. I just can't stand
to freakin cross the mason dixon line. You already know what ur in for.
No sweet tea and rude,rude, people. I guess that is just the way things
are though.
ps. I forgot to say THE BIG TN BABY. CAN'T LEAVE THEM OUT. -
What? No Sunday afternoon, dinner on the grounds style sweet tea is available north of the Mason Dixon Line? No wonder the service people are crabby! ;-)
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huh? sorry little slow. It's a ms thang.
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Rudeness can result from misunderstanding between parties involved. It's better to always listen and try to understand each party to make communication lines better. We all have our own bad days although it's not good to bring it to the workplace but it's inevitable. We can not change people the way they are but we can try to switch every unpleasant experience into our benefit if we only have an open-mind. -
Oye vei, I hope not to go on and on now. ANYONE can be rude. I work in a call center and let me tell of the 55+ people I talk to ("professionals and clients) how many of them curse, yell, blame, just the horror thinking of it gives me PTSD. People are rude when they feel they have a right to demand something (wheather or not that is justifiable, when they grew up w/o manners, when they are miserable themselves and displace that onto others, when they think/believe they are not getting what they should be getting (no matter if that is realistic or not) etc. I just hope people act civil. That is my little expectation of the "human race" at this time.-
"People are rude when they feel they have a right to demand something"
I believe that you just shed some light on the sense of entitlement problem mentioned by another person on this discussion. Perhaps more rich people than poor ones believe they have the right to be demanding?
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Oh MSbaby, not necessarily. The most demanding, complaining and abusive people I deal with at times are those who are not "rich" It is as though complaining about something will give them an entitelment to get something that is not the norm for the rest of folks out there. For instance (and please no offense to anyone ) but people with HMOs (have to use in network doctors) They complain and whine how they pay a lot (acutally HMOS is the cheapest insurance) and how they should see so and so... I have insurance that allows me to see any provider but those who are out of net cost more. What do you think happened to me when I went to the ER recently for a kidney stone? Not only did the doc not help much but he was out of my net so I had to pay extra. Being in pain in the ER and of course with one attending doc do you think I called and cursed and complained to my insurance? Nope! I knew that is the possiblity so like a good girl I wrote out my check. Westerners have the sense of entitlement and are quite short sighted. But on the other hand I think each person is on a different development level moraly, mentally and spiritually so ....
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"The most demanding, complaining and abusive people I deal with at times are those who are not "rich"
The less fortunate probably have more to gripe about than rich people which might make up for the lack of a feeling of entitlement.
Do we consider poor people trying to stand up for themselves as being demanding and unreasonable?
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