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What u hate to hear from an customer service operator?

Posted by deoangel • 5/07/09 • Subscribe to this Discussion [RSS] • Report This Topic
Topics: call center, customer service, greeting

I now work in a customer service call center environment.

What are some of the things that you hate to heAR?

What is good customer service to you?

What is a good greeting?

User Comments

5/07/09

MissSuzie

Hold on while I transfer you to...

[reply]
1. 5/07/09
  
  deoangel
  
  I hate that too. Being constantly put on hold and transferred is crazy
2. 5/07/09
  
  MissSuzie
  
  And then ending up with someone who doesn't even speak your language...that drives me over the top.
3. 5/08/09
  
  becthomasphotograp
  
  Yup that is one of the things I hate the most.
5/07/09

wagerwitch

I'm really sorry but we can't help you - even though you KNOW that they are supposed to be able to help you - your warranty is still good and it's the fault of the item... or a mess up on their side.

[reply]
5/07/09

jflower36

"Maam, I know you are calling about such and such, but for $20 extra a month you can get "blank". No thank you? Well how about this instead....." Ugh!

[reply]
1. 5/08/09
  
  becthomasphotograp
  
  Yup that is another one I hate.
5/08/09

MissSuzie

"Your call will be answered in the order in which it was received."

If you have that many complaints, you are in the wrong line of work.

[reply]
5/08/09

radioflyer1980

I hate the interactive voice response systems with a passion.

"Just say what you want to do. Say 'help' for customer service."
"Help."
"I'm sorry, I didn't get that. Just say what you want to do. Say 'help' for customer service."
"HELP!"
"I'm sorry, I didn't get that. Just say what you want to do. Say 'help' for customer service."
"HELLLLLLLLLLLLLLLLLLLP!!!"
"Do you want to talk to customer service? Just say 'yes' to confirm your option."
"Yes."
"I'm sorry, I didn't get that. Do you want to talk to customer service? Just say 'yes' to confirm your option."
"AAARRRGH!!!"

I never thought I'd ever be nostalgic about pressing the numbers on my touch-tone phone I feel VERY sorry for the reps who get to deal with clients after they've finally navigated through that kind of maze.

[reply]
5/08/09

umesh

they make you hold.
Asks many unwanted questions.
And finally does not solve the problem.

[reply]
1. 5/08/09
  
  sharpendtraining
  
  "My system is going very slow today"