In today's competitive marketplace effective customer complaints management is a key differentiating factor. Customer complaints, comments and inquiries provide key insights into the customer mindset, a unique opportunity to build customer relationships and critical information regarding possible problems or trends.

eServiz - Customer Complaints Management software solution is a comprehensive solution for managing complaints from customers and channel partners. The real-time visibility provided by the customer complaint software enables organizations to track each complaint through its lifecycle from recording and initiation to investigation, reporting, and closure - following the appropriate process to ensure that nothing slips through the cracks.

Benefits :

1) Simple and user friendly
2) Improved employee productivity
3) Return on investment with in 4 months
4) 24* 7 365 days . Any time any where access
5) Current information availability for immediate action
6) Customer delight , retention and new customer acquisition
7) Reduce service costs & manpower , improved sales , increased profits

Eserviz uses innovative state of the art technology to arm you with the
Power to

1) Register complaints
2) Generate & send estimate for customer approval
3) Schedule depending on employee skill set
4) Inform customer on service status
5) Generate error free invoices
6) Post offers , schemes , AMC remainder etc
7) Generate detailed MIS Report .

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