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Dr. Drew’s Sales Rant
Drew Stevens Consulting | November 18th 2009 by Drew Stevens Phd
I am amazed by the sincere lack of customer service lately. A recent conversation with a peer seemed to feel that customer expectations are higher and stress is increased due to the recession. I believe this a rote excuse for laziness and resentment. read more
Building Patient Volume Starts with Commitment and Service
Drew Stevens Consulting | July 27th 2009 by Drew Stevens Phd
Pump up the volume. That’s what physician practices would like to do, and it has nothing to do with louder music. An increase in patient volume is the goal of virtually every practice. Even though the economy is struggling, there are still things p read more
We’re Not in Kansas Anymore… At least Customer Service Isn’…
Drew Stevens Consulting | July 18th 2009 by Drew Stevens Phd
Lawrence Kansas is situated approximately 30 miles from the Missouri border just outside of Kansas City. My wife and I are attending a wedding at the Eldridge Hotel. Last evening the wedding couple requested all in the party meet for a cocktail socia read more
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