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Call center Perspectives

http://callcenterperspectives.blogspot.com/

Insights, opinions and a point of view related to call centers, contact centers, customer service and customer satisfaction based on 30+ years of industry knowledge and experience.

how call center works

http://howcallcenterworks.blogspot.com/

This site contains information on how a call center works and what are the good practices of a healthy call center

The Experience Matters

http://iqservices.wordpress.com/

Some interesting posts from the people testing all the big call centers so that you have the best customer experience you can.

Call Center Forecasting Software

http://callforecasting.com/articles/

Are you a smaller center that’s still using spreadsheet-based scheduling system? This site is dedicated to a new Call Center Forecasting Software. We discuss forecasting algorithms, practical suggestions for analysis of call cen…

Call Center Guru's Blog

http://www.thecallcenterguru.com

Site dedicated call center industry for sharing best practices, outsourcing, news, trends from suppliers, buyers and analysts in the trenches

Outsourcing Telemarketing in Israel to ZDH Sales

http://zdhconsulting.blogspot.com

Outsourcing of telemarketing and sales to the ZDH call center located in Israel.

Virtual Observations - The CSI Call Center Blog

http://call-center-stories.blogspot.com

This blog is published by the marketing department of Coordinated Systems, Inc. (CSI). This blog features many CSI news stories and also assembles tips for improving the call center agent performance and helping teams evolve into…

Guerrilla World

http://www.guerrillaworld.blogspot.com

Random musings and rants from yet another blowhard who thinks everybody should give a shit about what he thinks.

Call Center Services & Recruitment Process Outsourcing

http://hogoworld.wordpress.com

HOGO is a contact center and transaction processing services provider different kind of services like Search Engine Optimization services at affordable costs Internet Marketing, Call Center Services, Recruitment Services, SEO & W…