Search BlogCatalog
10 results of 1,391Directory
Rizwan's Blog: Multi-Channel Thinking
http://multichannelthinking.blogspot.com
Thoughts and strategies on multi-channel, customer-centricity and user engagement. Also business strategy, management, innovation and social networking primarily for the retail sector.
Church of the Customer
http://www.churchofthecustomer.com
Helps companies learn how to live in customer heaven or else rot in customer hell. Written by Ben McConnell and Jackie Huba, authors of "Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force"
Customer Value | Customer Profitability | Management & Metrics
http://customerprofit.blogspot.com/
David McNab CA comments on developments in customer value managmement, measurement and analytics. Mr. McNab is a thought leader and advisor to major companies worldwide.
Customer Service
http://ivalnaz-customerservice.blogspot.com/
customer, customer number, customer phone, customer service, customer service center, customer service employment, customer service number, customer service phone number, customer service representative, customer service work, customer serv
Foviance · customer experience, usability & web analytics consultants
http://www.foviance.com/blog/
Read the frequently updated blog from Foviance, the ground-breaking customer experience consultancy. We write about usability, web analytics, user experience, user research and accessibility from London, UK.
The Customer Collective
http://www.thecustomercollective.com
The Customer Collective is a collaborative blog and moderated community for sales and marketing professionals. We produce sales and marketing training, videos, and exclusive content.
Good Customer Service
http://goodcustomerservice.wordpress.com
This blogs praises good customer service by name, and explores bad customer service without using any names. The purpose of this blog is to promote good customer service and provide living examples of good and bad that can be used for training purpo
Managing Customer Feedback
http://blog.ideascope.com
Discussions about customer feedback and customer satisfaction.
Management and Customer Retention
http://managementblog.customermath.com
The blog is about Customer satisfaction and retention.I want to realize people the Power of being Customer. I have also written on management trainings like time management, team building, stock, marketing, money. I have given note on Graphic design.
Customer Experience Managemetn
http://www.customerevangelism.blogspot.com
Observations and recommendations on Customer Experience Management.
10 results of 19Blog Posts
Most Infuential Internet Professionals of 2009
Alan Rothstein | December 3rd 2009 by Alan Rothstein
In no particular order, here is just a short list of the most influential SEM professionals of 2009.Avinash Kaushik - writer of Web Analytics 2.0: The Art of Online Accountability & Science of Customer Centricity, analytics evangelist for Google. Avi read more
Multicanalità, tanto amata tanto desueta!!
Maurizio Salamone - Guardare il mondo con occhi diversi | November 22nd 2009 by Maurizio Salamone
L'approccio multicanale è un must non solo per chi si interessa di web marketing e mktg non convenzionale. E' l'unico modo per sfruttare al meglio le potenzialità del web, sempre più legato a new media e a nuovi paradigmi di socializzazione .Ne ab read more
4 Customer Centric Culture Building Blocks
Customer Experience Optimization | November 16th 2009 by Lynn Hunsaker
It’s popular to tout customer-centricity, yet it’s very difficult to consistently demonstrate. The word centric means having a specific thing as the focus of attention and efforts. Customer-centric means that concerns other than the customer’s read more
NACCM 2009 LIVE: Global Culture Transformation; Changing The Beha…
Customers 1st | November 4th 2009 by IIR USA
You’ve got to love somebody who calls themselves a “quality geek” like Gloria Roberts does. She’s the Staff Vice President of Service Experience at FedEx Corporation. Having a quality geek in charge of the service experience is definitely a g read more
NACCM LIVE 2009: KEYNOTE: The Ultimate in Customer Centricity: Ch…
Customers 1st | November 4th 2009 by IIR USA
Moderator:Curtis Bingham, Author, The Key to Customer Strategy: The Rise of the Chief Customer Officer, and President, Predictive Consulting Group.Panelists:Rudy Vidal (RV), former Chief Customer Officer, InContactTammy McLeod, ™ Chief Customer Off read more
NACCM Customers 1st Conference in 2 Weeks – Plus – Enjoy Comp…
Customers 1st | October 21st 2009 by IIR USA
We’re excited to be heading to NACCM Customers 1st in just 2 weeks, November 2-5 in Phoenix, AZ. Hundreds of executives will be assembling to explore next steps to re-focus and rebuild in 2010 using customer-centricity as their key catalyst for bus read more
Customer-Centricity by Discerning Customer Satisfaction Outcomes…
Customer Experience Optimization | October 21st 2009 by Lynn Hunsaker
What’s the difference between the way customers volunteer feedback versus the way they’re requested to give feedback? One revolves around outcomes in the customer’s world, whereas the other revolves around customer satisfaction enablers in the read more
Customers 1st 2009 Podcasts: A Conversation with Curtis Bingham,…
Customers 1st | October 5th 2009 by IIR USA
As we get gear up for the 2009 NACCM: Customers 1st Event this year, we're going to be interviewing and getting to know the speakers and sponsors who will bring their perspectives on customer service to you. We recently sat down with Curtis Bingham, read more
Debt Settlement Company, USA debt consolidation
Debt Settlement Services | October 1st 2009 by Dreamz Solution
Debt settlement is a strategy where we will negotiate and reduce the debt amount owed, on your behalf, with the creditor to be accepted as full payment of the debt. Dreamz-solution.com is a debt settlement company. Debt settlement team specialist in read more
My tweets 2009-09-24
Just Another 24 Hours | September 24th 2009 by Daniel Young
Google cannibalises comments with sidewiki http://bit.ly/1999rE #google 09:34:22 New blog post: General update, this and that http://ci4ez.th8.us 21:45:07 New blog post: Customer centricity is the basis for authentic engagement and conversations in read more
10 results of 101Discussions
What are your customer service nightmares?!!
2 months ago
Posted by devilsfan in Shameless Blog Promotion
what does customer service mean to you?
5 months ago
Posted by devilsfan in General Discussion
What u hate to hear from an customer service…
7 months ago
Posted by deoangel in General Discussion
Your bad customer service experience?
9 months ago
Posted by ThriftShopRomantic in Shameless Blog Promotion
Take My Customer Survey & Psychological Asses…
9 months ago
Posted by foodhere in Shameless Blog Promotion
Is customer always right?
10 months ago
Posted by janizarzagon in Shameless Blog Promotion
10 results of 14Social Search
utahseopro has added Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity to his Amazon.com wishlist.
IIRUSA has posted a new entry on: Customers 1st
NACCM LIVE 2009: KEYNOTE: The Ultimate in Customer Centricity: Chief Customer Officers Describe How Everyone Can Be A Loyalty Leader
Moderator:Curtis Bingham, Author, The Key to Customer Strategy: The Rise of the Chief Customer Officer, and President, Predictive Consulting Group.Panelists:Rudy Vidal (RV), former Chief Customer Offi…
Read More »
marketlikeachick has updated her twitter:
b2bspecialist has updated his twitter:
clearaction has posted a new entry on: Customer Experience Optimization
Customer-Centricity by Discerning Customer Satisfaction Outcomes vs. Enablers
What’s the difference between the way customers volunteer feedback versus the way they’re requested to give feedback? One revolves around outcomes in the customer’s world, whereas the other rev…
Read More »
contactdjy has posted a new entry on: Just Another 24 Hours
Customer centricity is the basis for authentic engagement and conversations in the social Web
Of late, I have seen a lot of commentary from people in the marketing industry – both here and overseas – about the pros and cons of social media strategists, the quality of advice and adv…
Read More »
Zlokovar has bookmarked: Wiley::Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity
lindyasimus has updated her twitter:
lindyasimus has updated her twitter:
kkm995 has posted a new entry on: Allegiance Customer & Employee Loyalty and Engagement Blog
Customer-Centricity: How to Make Your Customers and the CFO Happy
When times get tough, it's tempting to put "customer-centricity" on the back burner. But it doesn't have to be that way. In this blog post, Bob Thompson, CEO of CustomerThink, offers some tips on how…
Read More »
Top 5 Shown | View Next 5 results
View All Results