So you have finally decided to expand your business to a midsize business to a VoIP services but you don’t know where to start. There are amazing VoIP systems for small businesses out there, but each one of them comes with different features and different pricing structures; therefore, choosing can be overwhelming. Your search should actually start by getting recommendations, but this doesn’t mean that you should choose the first service you are referred to. You also need to do your homework to make sure that you are choosing the right VoIP services for your small business.
With that in mind, we have compiled a list of factors that you need to consider when choosing a small business VoIP services.
Plan and pricing
This is basically the most important characteristic. What’s the point of choosing a VoIP service with all the whistles and bells if you can’t afford it? Make sure that you do your research well to know the highest price that you will have to pay if you don’t want any add-ons or specific customizations
VoIP tools such as Microsoft Skype Business and Citrix Grasshopper are basically designed for video conferencing; therefore, you will pay less per month. While you can still make calls from your hardware desktop phone, you will have to pay more for this feature.
Integration of smartphone via custom applications
If you have a staff that is on the go some of the time, you will need a VoIP service that can go with them anywhere. Unfortunately, most VoIP providers don’t offer mobile apps that deliver the same services and value as desktop apps. Most VoIP providers offered call forwarding, which is an effective way of getting calls delivered to workers when they are on the go. Systems that don’t have a dedicated app will not be able to create a log for calls and create voicemail transcripts if a call goes unanswered.
Call management and call routing
Choose a provider for small business VoIP services that offers extended services that are similar to what you would find at the call center for a major box retailer. Some of these options allow you to do certain things like route calls, provide a voice menu or a touch or hold calls in a queue until the call is answered. A videoconferencing-focused VoIP won’t obviously deliver this value. If this is what you are looking for, then you should go for a traditional desktop, phone based VoIP option.
Integration with 3rd part apps
If you want your service reps and sales to be productive when on call, then you will want to choose a VoIP service that involves the integration of third part apps. Before making a decision, make sure that you run down the integrations list. If one of the VoIP service providers works better with your software ecosystem that others, then that’s probably your best bet, particularly if you are handling a high volume of service calls and sales.